The heavy cost Virgin Australia is paying for change was notably absent from a presentation Chief Operating Officer, Sean Donohue, gave at the CAPA Australia Pacific Aviation Summit in Sydney last week.
Titled "Virgin Australia's Remarkable Transformation", it followed two nightmare days for the carrier. On Monday, Virgin announced losses could reach $110 million. On Tuesday, its new Sabre reservation system crashed causing chaos.
On Wednesday, it was as if nothing had happened.
Mr Donohue painted a lovely picture of an airline on the rise.
Corporate business has doubled in two years, it's opened 11 new airport lounges, the carrier has a growing, youthful fleet of predominantly Boeing 737-800s, it has invested in two new carriers, Skywest Airlines and Tiger Airways Australia, it has re-branded from Virgin Blue and staff are 100% behind the new strategy.
He did not address any of the tech integration issues encountered in the switch from the Navitaire and Amadeus systems to Sabre since January.Read the full story HERE