ITB 2024 Special Reporting
Dealing With Desk Potatoes.
By Dan Bobinski
Sunday, 10th December 2006
They're sprouting up everywhere - They're people who sit at their desks all day without getting much done - The Internet appears to be one major culprit, computer games another - and it is costing employers a fortune.

The SBT Corporation, an accounting firm based in Sausalito, California, surveyed over 6,000 office workers and concluded that U.S. workers spend half a billion hours per year playing games on the job, at a cost of $10 billion in lost productivity. And that's not even counting the time spent surfing the web at work for personal use.

I'm not trying to start a spitting contest. The Internet has my full support as a powerful tool and resource that saves a great deal of time.

But like anything else, too much of a good thing can be a bad thing. According to one of my clients, "www" stands for "worldwide waste of time." Too often he's seen people playing minesweeper or solitaire or reading the sports pages online, and not getting their work done.

Such people would qualify as desk potatoes—akin to couch potatoes, in that they sit around a lot and don't accomplish much.

Unfortunately, many supervisors shy away from confronting desk potatoes for fear of being labeled a micro-manager if they ask "what are you working on?"

In times past managers could see what someone was working on as they walked by, as whatever was on one's desk gave it away. Card games couldn't be hidden with the click of a mouse. One couldn't read a travel brochure without someone knowing about it.

Today that's all different. In fact, for $30 you can buy software called "Anti Boss Key," which allows you to hide whatever game or website you are on and restore windows to the program you are supposed to be working on, simply by pressing a hotkey or clicking your mouse.

To put it simply, this is software that encourages people to lie to their employers.

I imagine that if an employer found such software on a computer it would lead to harsher discipline than just finding someone goofing off. Goofing off is one thing. Deception is another.

It's kind of like getting pulled over for speeding and the cop sees you have a radar detector. At that point the odds go way up that you're getting a ticket instead of a verbal warning.

Another problem is that although many companies allow personal use of the Internet, people seriously underestimate how much time they spend on it. In the sixth annual Web@Work study by Websense, Inc, employees reported that they spend an average of 3.4 hours per week using the Internet for personal use at work.

But IT departments who monitor such usage find the actual time spent on personal surfing on the job to be 5.9 hours per week. That's quite a difference, and quite a bit of extra surfing (almost 15 percent of a 40-hour week).

So what to do? If you're an employee, realize that your employer pays you to do things for him or her, not for you. When you call a plumber out to your house, you certainly don't want to pay for his time if he sits down to a couple of games of solitaire instead of fixing your pipes.

If you're a manager or an employer, it's best to clearly define policy for computer use at work. But be careful with this; today's workers want flexibility. If you go for zero tolerance on personal computer use at work it's much like squeezing too tight on a bar of soap - those employees will slip right out of your fingers and move on to work for someone else.

With regard to games, some organizations remove all of them from company computers and allow only the IT department to install new software. But there's a problem with this, too. Research shows that computer games can be beneficial for stress-relief on lunch or on breaks - especially if such games require rational thinking instead of manual dexterity. Therefore, it may be reasonable to keep games around - even if it's one or two computers set up in the lunchroom or break room "for game and personal use."

Bottom line, personal computer use is much like personal phone calls. A limited, reasonable amount makes sense or you can lose good people. But to avoid growing desk potatoes, make sure your policies are known by all, and be sure to put your policies in writing.

Dan Bobinski is the President and CEO of Leadership Development, Inc., a US-based organisation providing human resource training and development to small, medium, and large businesses. He is a popular keynote speaker and he is in demand for his management training classes. Dan can be reached at (208) 375-7606 or by Email at dan@leadershipanswers.com.A photo is available if desired by writing Kristina at answers@leadershipanswers.com.

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