Hospitality & Leisure trends 2019, investment opportunities in Beijing, vital strategies when messaging with guests and the ugly side of public relations.

Hospitality & Leisure trends 2019
Monday, 26th August 2019

Creating a distinctive experience: The hospitality and leisure industry is big and diverse; it has traditionally claimed some of the closest relationships with global consumers of any sector. People eat, sleep, play games, cement friendships and seek cures in H&L facilities. But companies must find ways to be distinctive to combat disruption >>

Riding the investment wave: Opportunities in Beijing
25 Aug 2019 : The idea of rising as a truly liveable world city is no longer a pipe dream for Beijing, but the path forward is nonetheless riddled with challenges >>

ITB recognised for commitment to the LGBT+ travel
25 Aug 2019 : The reward for promoting awareness and acceptance of the LGBT+ Community in the global tourism industry: at the Annual Global Convention, which took place at the Hilton Midtown New York City, the International LGBT+ Travel Association (IGLTA) will present ITB Berlin with the Vanguard Award >>

Middle East and Africa hotel performance for Q2 2019
24 Aug 2019 : Key Q2 Takeaways: Casablanca hotel performance down due to supply influx and continued supply growth pushes Dubai performance to significant lows >>

Asia Pacific hotel performance for Q2 2019
24 Aug 2019 : Key Q2 takeaways: Jakarta performance reflects Ramadan calendar shift and Manila hotel demand strong thanks to inbound tourism >>

HIGHLIGHT ARTICLE

Vital Strategies to Consider When Messaging with Guests
Monday, 26th August 2019

Over the years, we have gathered a number of resources that support the proper use of this communication mean.

But guests come in all shapes and sizes and it can sometimes be hard to establish a clear strategy of communicating with them via messaging.What are their preferred channels? Which are the best ways of addressing them? And what are the tried and true strategies that guarantee a positive outcome? >>

The Ugly Side of Public Relations
The ugly side of public relations and issue management has been brutally on display recently – and the result is renewed damage to the reputation of what we do >>

Pro-Active Prospecting Is The Only Way Hotel Sales Staff Can Fill In 'Gap” Dates'
In the current market, most hotels, resorts and other venues are experiencing a significant softening in group demand, however, this does not necessarily mean that hotel salespeople are fielding fewer inbound leads, but rather multiple leads are coming in for dates that are in peak demand for transient and for other group business >>

Search – An Underutilized Tool in Chinese Carriers’ Overseas Digital Marketing Plan
There is a gap in the understanding of the latest developments in the search domain, and it is time carriers from China consider these as part of their overall marketing mix >>

In case you've missed it: Global eNews August 23, 2019
Asian economies benefiting from US-China trade tensions, rise of dark-sky tourism, mini programs and AI and can hoteliers cross-sell guests ancillary services before they even arrive? >>