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Latest News
COVID-19 crisis shifts the focus of IT spend to automation, sustainability, and digital health
Tuesday, 18th January 2022
While IT budgets have stayed largely flat in 2021, airport and airline CIOs are betting on technology to support their recovery from COVID-19, with a significant increase in spending on digitalization and sustainability as key priorities by 2024...
Keyestone Group and Hyatt to collaborate on China’s first Hello Kitty hotel
Tuesday, 18th January 2022
The hotel will be a part of the Sanya Hello Kitty Resort, to be opened by 2025...
Saudi Arabia’s NEOM launching first hotel by end of 2022
Tuesday, 18th January 2022
Saudi Arabia’s city of the future NEOM has revealed plans to open the first hotel by the end of 2022, with up to 15 hotels opening between 2023 and 2025...
Kimpton brings its playful design to Thailand’s Koh Samui
Tuesday, 18th January 2022
Embracing island living, Kimpton Kitalay Samui opens as the brand’s first resort in South East Asia...
Accor signed 25 hotels in Northern Europe in December alone
Monday, 17th January 2022
2021 saw strong development across Accor’s Northern European region, which today consists of more than 1,100 hotels across a portfolio of more than 20 brands spanning 31 countries from Ireland to Russia...
Dusit REIT Management gets green light for asset restructuring strategy
Monday, 17th January 2022
Sale of dusitD2 Chiang Mai is in line with the REIT’s vision to streamline its property portfolio to improve returns in the new normal while also helping to strengthen the financial structure of the Dusit group...
Latest Articles
Planning for 2022 - A Hotelier's Guide
What else does a new year mean if not fresh starts, new perspectives, a heightened sense of the possibilities within reach, and a determination to improve?...
Trauma Jumping
In November 2021, record numbers of people quit their jobs; in the United States alone, the figure was 4...
Five Lessons On How To Personalize the Customer Experience
I love to receive great examples of outstanding customer service, I’m always on the lookout for great stories, whether I personally experience them, or they are sent in by our followers...
Global eNewsletter of January 14, 2022
7 changes the UK's hotel sector can't afford to ignore, Australian hotels sales hit a five-year high and more...
The Omnichannel Experience – What the Heck Does That Mean? 
There is a term in the customer service world that is often misused or misunderstood and that term is omnichannel...
Ways to Appeal to a New Generation of Buyers
As business analysts dissect the latest numbers regarding the ongoing labor shortage – commonly known as 'The Great Resignation' – they’re uncovering some startling trends that suggest the problem is far from over...
Global eNewsletter of January 13, 2022
Asia Pacific Outlook 2022: Build back bigger, Travel Outlook introduces The Virtual Hotel Agent and more...
 Top Feature Articles (Click title to read)
Global eNewsletter of January 18, 2022
Tuesday, 18th January 2022
Hyatt cooperates in China’s first Hello Kitty hotel, Saudi Arabia’s NEOM launching first hotel and more...

What a Journey Ahead – Buzzwords for 2022
Tuesday, 18th January 2022
New Normal, Metaverse, 'I minted my own NFT', Connectivity – what’s yours?...

Travel Program Communication During COVID-19 and Beyond
Tuesday, 18th January 2022
What business travelers want to know and how they want to hear it: new survey reveals employee traveler communication preferences in a fast-changing world...

Global eNewsletter of January 17, 2022
Monday, 17th January 2022
Dusit REIT gets green light for asset restructuring strategy, strong development across Accor’s Northern European region and more...
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