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 Recent News   (Click headline to read article)
Statement from Tony Tyler on tragic week in aviation
Friday, 25th July 2014
This has been a very sad week for everyone involved with aviation, our heartfelt sorrow goes to all those who have lost their lives in these tragedies and the industry’s thoughts and prayers are with their families and loved ones...
Ritz-Carlton bends over backwards to bring service to life through video performance
Friday, 25th July 2014
How does a luxury hotel company bring its brand to life and showcase a memorable performance by highly skilled artists in China? It recruits one of the nation’s finest performance arts troupes to offer spontaneous acrobatic shows in Shang...
Global online bookings and rates experience highest year-on-year growth in last 12 months
Friday, 25th July 2014
The second quarter ended on a high note for both the business and leisure travel segments; Global leisure travel booked online yielded impressive reservation and rate growth during the second quarter, growing by +10...
Chinese consumers: Increasingly optimistic but also realistic
Friday, 25th July 2014
Study finds Chinese consumers cautiously optimistic, middle-class and affluent consumers from smaller cities will spend more across the board, while those in bigger cities will spend at higher prices in fewer categories; After dipping las...
Future of hotels, airlines and travel agents -- innovation in the travel industry
Friday, 25th July 2014
Future of business travel and leisure travel: Travel industry continues to be vulnerable to major shocks -- politically, global economy, environment or other factors ranging from volcanic eruptions to the Arab Spring; Keynote on future trav...
News from around the Asia Pacific region, July 25
Friday, 25th July 2014
Hotel industry and travel news from around the Asia Pacific region; this week: Korean increases flights to malaysia, 20% of total arrivals to Myanmar are luxury travellers from Europe, Ovolo and more...
 Recent Articles  (Click headline to read article)
Creating Moments of Wow
Many companies I consult with are in search of that magical, all caps, bold WOW they can create for their customers that will result in insane customer loyalty and I’m all for the big WOWs...
Ritz-Carlton Brings Brand Leaders Online
Exclusive Feature: Social media is more than just news and promotions: photo sharing and six-second vines have become more mainstream on social channels like Twitter and Facebook, while LinkedIn still remains the top networking site among the bunch...
When Disaster Strikes - Hoteliers Loose Their Jobs
Interesting Feature by TOP Hoteliers: Whenever major calamities occur in the world and they hit the headlines of the news, tourists and business travelers may change their travel plans and avoid the destina...
Letter From The Road: Golden Age of the Customer is Upon Us, Deal With It
While in Penang this week, the second leg of our WIT Hospitality Roadshow, I downloaded the HotelQuickly app to quickly check what rooms were available and at what price; The company had just raised US$4...
Are Your Organisational Values Valuable?
I subscribe to much of business thinking borne of an understanding of individual and team psychology; for example, I think that vision and mission statements have a strong role in shaping organisational culture: the vision setting out what ...
Learner-Centric Education
Just as we have come to understand the value of being customer-centric and employee-centric, educational professionals have finally come to understand the value of being student-centric, or perhaps a better way to express the concept is learner-centric...
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 Top Feature Articles (Click title to read)
Customer Conversations: Identifying Revenue Opportunities Using Customer Analytics
Friday, 25th July 2014
'We’re not going to make our revenue target for the fiscal year,' declared our customer, a Director of Customer Insights at a global technology company...

Hotel Brands in the Future – What Will Hoteliers Have to Do to Survive
Friday, 25th July 2014
It is safe to say that you will receive the same high-level of service whether you are staying in a Four Seasons Hotel in San Francisco, Paris, Budapest or Hong Kong...

Beyond the New Logo, Here's Why You Must Learn from Airbnb
Thursday, 24th July 2014
There’s been lots written about the new Airbnb logo: some have panned it, some have mocked it, comparing it to bits of the human gentitalia and some have applauded it;   But beyond the logo change, there’s something bigger happening, something that we in travel should watch carefully...

China's Next Growth Milestone: Outbound Tourism
Thursday, 24th July 2014
As most people know, China is the most populated country in the world, the country’s position on the world's stage has exploded in recent decades, making it a major player in all world events and while there are obvious political and econom...

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