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 Recent News   (Click headline to read article)
Mandarin Oriental, Milan now open
Friday, 31st July 2015
Mandarin Oriental is delighted to bring the art of oriental hospitality to the heart of the city, with the opening of Mandarin Oriental, Milan...
One in four companies do not allow travelers to use ride-sharing providers
Friday, 31st July 2015
Ground transportation usage patterns and perceptions in the business travel industry: Rental cars (36 percent) and taxis (24 percent) are the most commonly used methods of ground transportation for business trips followed by chauffeure...
Korean Tourism industry on the rebound as PM declares MERS All-Clear
Friday, 31st July 2015
The Korean outbreak of Middle East Respiratory Syndrome (MERS) has been officially declared over, according to South Korean prime minister Hwang Kyo-ahn, the announcement was made on July 28th, 23 days after the last suspected case, with no new cases reported...
Delta, China Eastern partnership expansion, Delta acquires stake
Friday, 31st July 2015
Delta and China Eastern Airlines have signed an agreement to expand their partnership and better connect Delta’s global network with China Eastern and the agreement will include a $450 million investment by Delta to acquire a 3...
Holiday Inn Express to open in Bangkok's Chinatown
Friday, 31st July 2015
InterContinental Hotels Group has signed a management agreement with Grand Uniland Company Limited to open a new Holiday Inn Express hotel in the heart of Bangkok’s vibrant Chinatown...
IHG signs landmark sixth InterContinental hotel in France
Friday, 31st July 2015
InterContinental Hotels Group announces the signing of InterContinental® Bordeaux - Le Grand Hotel, France, the hotel will operate under a management agreement with Financière Immobilière Bordelaise...
 Recent Articles  (Click headline to read article)
How to Use Flash Sales to Turn Around a Distressed or Under-Performing Hotel?
When discussing Flash Sales there appears to be a lot of dislike in the hotel industry, the consensus could be summarized as that commissions of such email subscription promotional websites are way too high and discounts required are way too steep...
Ctrip to Bank on Product and Customer Service to Succeed in South-East Asia
Ctrip, China’s largest OTA, opened its doors in Singapore with the official launch of its brand in Singapore last week;  The move signals the company’s regional ambitions with localised websites that went live ear...
Just get me my Data! (Please)
How advances in data management are making it easier for business users to access data:  We’ve been talking about data recently at the Analytic Hospitality Executive, I’ve advocated to use whatever data you have, big or sma...
TripAdvisor Nests in China
We chat with Lily Cheng, President of TripAdvisor APAC, about the Chinese travel market and TripAdvisor’s initiatives in the country;  What started as a small office on top of a local pizza shop in 1999 Newtown, Massachusetts, Tr...
The Power of the Hotel Concierge App
We are currently living in a time where the smartphone is one of the most important and technologically advanced consumer products in the hands of the public...
Ten Ways Your Booking Engine Is Pushing People Out The Door - Part 2
The push to shift from dependency on OTAs and increase direct bookings has inspired hotels of all sizes to spend billions on driving traffic to their own website and call centers; Sadly, its mostly wasted, hotel owners and their marketing t...
 Top Feature Articles (Click title to read)
Implementation of the11th Revised Edition of the Uniform System of Accounts for the Lodging Industry - Part 3
Friday, 31st July 2015
The 11th revised edition of the Uniform System of Accounts for the Lodging Industry (USALI) was published in the spring of 2014, with an implementation date of January 1, 2015;  The responsibility for revising the USALI lies with the F...

Don't Rely on Data Alone, Trust our Gut
Friday, 31st July 2015
Anyone in business today is swamped with data, this chart shows you one thing while another can totally contradict it!  When I stepped down as President and CEO, I said the hotel business was getting too complicated, to which my long-t...

The Surprising Psychology Behind Successful Hotel Websites: Part One
Friday, 31st July 2015
Some hotels are more beautiful or more grand than others...

The Evolving Landscape of Online Bookings
Thursday, 30th July 2015
Will 2015 go down in history as the year when we reached a tipping point for online travel distribution? There are certainly some key developments happening that should keep a couple of travel and hospitality marketers awake at night...

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