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 Recent News   (Click headline to read article)
W Hotels will debut its third hotel in Thailand in 2018
Tuesday, 16th September 2014
W Retreat Phuket – Phang Nga Bay will be Thailand’s second W Retreat and third W Hotel in the country...
Accor moves luxury base to Asia as it gears to open one new upscale hotel a month for next 5 years
Tuesday, 16th September 2014
With increased development on the luxury front in Asia Pacific and the region now leading the way in high end consumption, Accor has moved its Global Luxury and Upscale marketing operations from Paris to Singapore...
Neighbourhood lifestyle hotel - Pentahotel - to enter eastern China
Tuesday, 16th September 2014
Pentahotels has been appointed by Ningbo Grand Investment Company Limited to manage pentahotel Ningbo in China’s Zhejiang Province, opening in 2017...
IHG expands in Africa with first hotel in Ethiopia
Tuesday, 16th September 2014
IHG has signed a management agreement with Tsemex Hotels and Business Plc to develop Crowne Plaza Addis Ababa, the 210-key hotel represents the entry of IHG into Ethiopia and adds to the company's growing presence in Africa...
Dubai Expo 2020 preparations progressing well
Tuesday, 16th September 2014
Next stage design master planning is well progressed for Dubai Expo 2020ís host venue, Dubai Trade Centre-Jebel Ali - a 438-hectare site that includes the dedicated gated 150-hectare Dubai Expo 2020 area and an additional surrounding residential, hospitality and logistics zone...
UAE's Danat H&R boost revenue and increase FO efficiencies through Nor1's eStandby upselling product
Monday, 15th September 2014
As occupancies continue to improve worldwide, Danat Hotels & Resorts is deploying Nor1's eStandby upselling product to help its upscale hotel portfolio realize thousands of dollars in upselling revenue each week, as travelers increasing...
 Recent Articles  (Click headline to read article)
Ten Transformative Meetings Technology Trends for 2015
These are exciting times. The rate of technology change is accelerating with thousands of ideas, apps and innovations bubbling up to help meeting planners, exhibitors, venues and other meeting participants to do their jobs better. This annu...
A New 'Buzzword' for the Global Hotel Groups: 'Collections'
Exclusive Hotel Feature: Back in October 2012, I wrote an article titled 'Will the lodging industry follow the airline industry' and looking at the last 24 months, it seems that my predictions were correct: So what happened since Octob...
Reality Check: 7 Questions for Your Hotel Marketing Agency
Everything digital, including marketing, changes rapidly; Hotels know that online marketing is crucial, yet they take a back seat on innovations but most of the hotel owners/managers I’ve met have been hesitant to do much more than hire an outside agency to handle all things digital...
Walked and Irritated
Ever been 'walked' by a hotel?  That’s right, you have a reservation in hand, arrive usually after a late business meeting or travel, tired, irritated, really want to collapse into your bed; Then, WHAM, sorry, sir, the hotel is f...
Global Update: Who's Where and Doing What - September 2014
Global update of who is moving where and from where - keep track of old colleagues and friends or find lost ones, brought to you by The Boutique Search Firm...
True Professionalism - The Core of Service Excellence
I don't like to shop: Clothes shopping, grocery shopping, car shopping; it doesn't matter, I don't like it, I want to get in, get what I want (fast), and get out, that's my strategy when I have to shop; Two recent shopping experiences, howe...
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 Top Feature Articles (Click title to read)
The Luxury Traveller and Social media 2014: The Americas
Tuesday, 16th September 2014
Last year at ILTM Americas 2013, we released the first edition of The Luxury Traveller & Social Media - We were inspired by the idea that the social media about luxury travel brands represents a living focus gro...

Machine Learning and Customer Attitudes
Tuesday, 16th September 2014
A recent issue of the McKinsey Quarterly touches upon a couple of oft-repeated but still little understood topics: combining big data to get bigger marketing and bringing artificial intelligence to better understand customers...

Meet Singapore's New 'Secret' Hotel
Tuesday, 16th September 2014
'Sofitel So, please, the new hotel on Robinson Road,' I told the taxi driver; 'ah, the secret hotel,' he replied - that’s how the new Sofitel So in the financial heart of Singapore is being called by taxi drivers...

The Management 'Dashboard'
Monday, 15th September 2014
When you’re driving in a car, your passengers rarely argue about how fast you’re moving or how much gas is left...

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