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 Recent News   (Click headline to read article)
Luxury hotel & resort photographer Antonio Cuellar named Hotel Judge of 2016 'Luxury Travel Guide'
Sunday, 26th June 2016
In recognition of his award-winning work as a hospitality photographer, luxury hotel & resort photographer Anthony Cuellar was recently invited to serve as hotel judge for 'Luxury Travel Guide: An Insight for the Affluent Traveler...
RCI expands China portfolio with 11 new properties
Sunday, 26th June 2016
RCI recently welcomed 11 new hotels in China to its vacation exchange network through an affiliation agreement with Frontier Vacation Club, part of Days Hotel China; the RCI portfolio of affiliated resorts in China now includes nearly 70 properties...
Aloft Hotels starts offering in-room streaming services
Sunday, 26th June 2016
If you stream it, they will come, that’s what Aloft Hotels is betting on when it comes to the future of in-room entertainment, introducing RoomCast Powered by Chromecast, a groundbreaking new streaming solution designed by TeleAdapt for the hotel industry and being offered first at Aloft...
Business platform for unique and independent hotels
Sunday, 26th June 2016
The Unplugged Collection is the multi-functional hotel business platform and booking engine of choice for unique & independent hotels, Villas and lifestyle venues...
Terrorism's Impact on travel: travel insurance trends revealed
Saturday, 25th June 2016
The threat of terrorism is not preventing Americans from traveling, but it is prompting travelers to take more precautions...
Holiday Inn to debut in Thailand's eastern seaboard business district Si Racha
Saturday, 25th June 2016
InterContinental Hotels Group has signed a management agreement with Origin Property PCL to develop Holiday Inn & Suites Siracha Laemchabang and set to open in 2018, the hotel will mark the brand’s entry into the town of Si Racha ...
 Recent Articles  (Click headline to read article)
Five Reasons Your Company May Fail at Customer Service
There are a number of reasons that companies fail at customer service and as I read dozens of articles each week, numerous books on the topic throughout the year, as well as conduct some of my own research, there are some very clear reasons...
Millennials Spend More Freely, Complain More Loudly and Crave Mobile
Global study into travel habits across generations - Millennials blend business and leisure, are happy to share data to streamline travel and crave mobile devices for Business and Leisure Travel...
Hotels Driving Many TripAdvisor Reviews
TripAdvisor has started revealing the source of reviews for properties that use its guest followup tools – an initiative that reveals hotels can in many cases drive most of the comments...
What Would You Do With $5,000 Extra In Marketing Budget?
Even after crafting a well-thought out marketing strategy, getting creative with resources and watching obsessively over every marketing dollar, it’s still common to wish your hotel marketing budget was more flush with cash...
The Value of Low Fare Search to Corporate Travel Consultants
The right fare search can have a tremendous impact on the life of a corporate travel consultant; For example, low fares must be in compliance with company policies for the travel management company (TMC) and the corporation...
Can Booking Engine Data Boost Direct Bookings?
Your booking engine has a lot more going on under the hood than you might imagine, specifically, it has an almost overwhelming amount of data and that data can be used to give your direct bookings a strong boost...
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 Top Feature Articles (Click title to read)
When Improv Meets Business
Sunday, 26th June 2016
I recently was invited by Pegasystems to attend Pegaworld 2016, their annual users' conference, the conference was everything about CRM (customer relationship management) and while there were some amazing demonstrations and s...

The Future of Video Marketing: My Takeaways from WistiaFest 2016
Sunday, 26th June 2016
In a recent HubSpot Podcast, called 'The Growth Show', Wistia Co-founder Chris Savage said, 'Video is really scary because it feels like you can have a huge effect on your brand because it can and because if you’re getting on camera d...

The Making of Town Hall Hotel and the Rise of a London Neighbourhood
Saturday, 25th June 2016
I’ve always believed in the power of collaboration and more than that, creative conflict, that often it takes two opposites, like yin and yang, to create magic and such is the case of the story of the making of the Town Hall Hotel & Apartments in London...

Hotels Making Slow Strides in Mobile App Adoption
Friday, 24th June 2016
Expectations of mobile devices are rising quickly and hotels have little to boast about when it comes to mobile app adoption, though the overwhelming majority of US leisure travelers stay in hotels every year, less than 40% have a hotel app installed on their smartphone...

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