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 Recent News   (Click headline to read article)
2016 Mekong Tourism Forum confirms top speakers
Monday, 30th May 2016
The Mekong Tourism Coordinating Office has confirmed a compelling list of speakers for the 2016 Mekong Tourism Forum to address its theme, 'Authentic Experiences in the Mekong Region...
Agreement signed for a Bulgari Hotel in Moscow
Monday, 30th May 2016
Bulgari Hotels and Resorts signed an agreement with Russian investor Alexey Bogachev to bring the luxury hospitality brand to Moscow, Moscow-based real estate development company Storm Properties is developer of the project...
Trump's hotels booking are going south
Monday, 30th May 2016
Donald Trump has solicited an onslaught of attention as a Republican presidential candidate and now the presumptive nominee, but before the 2016 election cycle he was most notable for his eponymous hotel properties...
One million arrivals are expected for Khao Lak this year
Monday, 30th May 2016
A huge transformation for the destination, as in the year following the Asian Tsunami in 2004 hotel guest arrivals in Phang Nga Province fell sharply under 300,000 for the entire year, but in a remarkable sustained upswing the number pushed...
Hotel development ban in Mauritius benefits hospitality industry
Monday, 30th May 2016
The hospitality industry in Mauritius, an island paradise in the Indian Ocean, is set to benefit from a two-year moratorium on hotel development, which began in November 2015...
Unplugged Collection - Multi-functional business platform for independent hotels
Monday, 30th May 2016
The Unplugged Collection is the multi-functional hotel business platform and booking engine of choice for unique & independent hotels, Villas and lifestyle venues...
 Recent Articles  (Click headline to read article)
Art in Hotels, and the Role It Can Play in the Grey Space
This was my third stay at The Gibson in Dublin, I like this hotel, it has the right touch of creativity without being too contrived, its staff are friendly without trying to be too cool and its rooms are contemporary in design but functional and comfortable...
Not All Thought Leaders are Great People Leaders
Bud was one of the most brilliant people in his organization, only in his mid-thirties, Bud amazed his senior managers with his ability to grasp problems and develop innovative and effective solutions to those problems...
Get Ready For A Mobile Summer
According to a recent report by Criteo, mobile devices accounted for 27% of travel bookings worldwide in Q1 2016 and in the US, it was actually 29% and this doesn’t event include sales coming from mobile apps, taking only smartphones and tablets into account...
The Power of Benefits
In the War for Talent, employee benefits have great power and a recent report from the insurance company Aflac, details just how powerful a role benefits play in attracting and retaining good people...
Do Hotel Guests Reviews Really Matter?
In today’s internet-driven climate, more hotel guests can voice their opinions of your hotel in a matter of minutes, these initial guests can have their opinions heard and considered by other potential hotel guests and in a matter of ...
Revenue Management in the Social Digital Age: The Impact of Reviews on Pricing
Exclusive Feature: Online review sites and social media platforms were once relegated to the periphery of a revenue management strategy and handled exclusively by the public or guest relations department...
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 Top Feature Articles (Click title to read)
TripAdvisor Rankings — How to Get More from Your Concierge
Monday, 30th May 2016
We recently set out to understand why concierges don’t get mentioned more often in TripAdvisor reviews and in TripAdvisor’s own research, nearly a quarter of reviewers listed 'service' as the most important element of a hotel...

Help Guests Book, Not Bounce with Landing Pages
Monday, 30th May 2016
Landing pages are one of your most important tools for converting visitors into guests, they funnel your visitors into a single action-oriented page, which – depending on your goals – gives them the choice...

Real-Time Decisioning: Adding the Oomph to CX
Sunday, 29th May 2016
You know how some people seem to lack a filter between what happens in their brain and what comes out of their mouth? Let’s talk a bit about what using real-time decisioning can do for the customer experience...

Three Ways to Create Confidence with Your Customers
Saturday, 28th May 2016
I recently interviewed Nate Skinner, the VP of Customer Care for Campaign Monitor, a company that helps businesses use email to market their businesses, it was for one of my Forbes columns, Seven Ways to Use Email to Build Your Brand and Create a Better Customer Experience...

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