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 Recent News   (Click headline to read article)
IHG opens second Crowne Plaza Hotel in Panama
Sunday, 29th March 2015
Strategically located near Tocumen International Airport and with a US $20 million investment by owner and operator Bern Hotels & Resorts, the new-build 144-room hotel is the first brand property in Latin America to be built less than a mile away from an airport...
European chain hotels market review: Budapest and Warsaw hotels soar
Saturday, 28th March 2015
February was another strong month in Budapest with demand shooting up by 5...
Starwood strengthen its footprint across Latin America and Caribbean
Saturday, 28th March 2015
Starwood announced an agreement with GH Pegasus to open Aloft Tijuana, Aloft Coatzacoalcos and Aloft Poza Rica by the end of 2017, and an agreement with Hoteles Real Chihuahua to unveil the Sheraton Chihuahua Soberano Hotel, a strategic conversion, by November 2015...
W to arrive in Greater Seattle
Friday, 27th March 2015
Starwood Hotels & Resorts Worldwide announced an agreement with Kemper Development Company and Associates (KDC) to debut the iconic W brand in Bellevue, Washington, as part of the $1...
How many hotels are still being build in Germany?
Friday, 27th March 2015
Investors are lining up: Germany is still considered one of the most lucrative hotel markets in Europe, within the next few years 351 new hotels in all categories will open with a total number of 53,042 rooms...
Hilton celebrates living sustainably with Earth Hour projects around the world
Friday, 27th March 2015
Hilton Worldwide and its portfolio of 12 brands announced that for the fifth consecutive year, its Team Members and franchisee employees around the world will unite to protect the planet by participating in the celebration of Earth Hour 2015 through a number of innovative projects including...
 Recent Articles  (Click headline to read article)
When The Glass Runneth Over
The folks behind Katsuya, the successful group of Japanese restaurants developed by Sam Nazarian’s SBE group, do a great job at training their staff, a repeat guest at their restaurants is more than likely guaranteed good, informed service...
Collecting Guest Surveys to Improve Your Hotel
With how many reservations move through hotels every year, there is a wealth of data available to the hotelier who is willing to put the time into analyzing it...
From Economy to Luxury, What Matters Most to Hotel Guests
To win more repeat customers, hotels must create a tailored guest experience, the journey toward creating a customer for life begins with a guest's first stay...
Recruit First on Attitude Then on Aptitude
Can a leopard change his spots? Having a happy, motivated and productive team is critical to delivering great customer service;  Your team can be your point of differentiation so what is the secret to having an engaged, motivated ...
How and Why best-in-Class Marketers Forge Explit Partnerships with Sales, IT and Finance
We know from 14 years of research via the annual Marketing Performance Management (MPM) survey that Best-in-Class (BIC) marketers establish formal explicit relationships with several key partners within the organization...
Environmental Sustainability in the Hospitality Industry
Best Practices, Guest Participation, and Customer Satisfaction -  Certain sustainability practices could be considered nearly universal in the lodging industry; among the common green practices are water conserving fixtures and linen-reuse programs...
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 Top Feature Articles (Click title to read)
Millennials Evaluate Corporate Reputation Through a New Lens
Sunday, 29th March 2015
Millennials around the globe are forging different paths than older generations—from their use of e-commerce and sharing economies to their healthy habits and money matters...

Effortless Customer Service - Part 2
Saturday, 28th March 2015
Recently I wrote about Effortless Customer Service and the concept of predictable consumption, short of a product showing up on my doorstep when I need it, without having to order it and it just being automatically debited fr...

Five Things to Know About Hotel Financing in 2015
Friday, 27th March 2015
US hotel fundamentals are at record levels and destined to outlive the peaks of the previous real estate cycle if positive economic forecasts pan out and lenders maintain their discipline, experts tell Real Estate Capital...

The New CMO Guide: A Handbook for Marketing Leaders
Friday, 27th March 2015
By using the framework detailed in this ebook, you’ll position yourself to build a fantastic team, hit your most audacious goals and achieve outstanding success in your new role...

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