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 Recent News   (Click headline to read article)
Hilton scales new digital heights digital check-in and room selection rolled out worldwide
Thursday, 18th December 2014
Hilton Worldwide today announced that its pioneering digital check-in and room selection technology is now live across more than 4,100 hotels spanning 11 brands worldwide...
Groundbreaking alliance between Accor and Huazhucreates a hotel giant in China
Thursday, 18th December 2014
Accor and Huazhu Hotels Group (also known as China Lodging Group) sealed an extensive and long-term alliance to create the most prominent and diversified hotel company in China, with more than 2,000 hotels and the strongest pipeline in the country...
Marriott debuts its third hotel on China's tropical Hainan Island
Thursday, 18th December 2014
Marriott International is proud to announce the opening of its third hotel under the flagship Marriott Hotels brand in Hainan Province, China – Sanya Marriott Hotel Dadonghai Bay...
Empower the crew: The rise of tablets on the plane
Thursday, 18th December 2014
Stand by for the dramatic rise of tablets for air transport operations as they empower crew and other operational staff...
Sabre sells off LastMinute com
Wednesday, 17th December 2014
Sabre Corporation and Bravofly Rumbo Group announced that Bravofly Rumbo Group has made a binding offer to acquire lastminute...
IHG acquires Kimpton Hotels & Restaurants to create the world's largest boutique hotel business
Wednesday, 17th December 2014
Kimpton is the world’s largest independent boutique hotel operator and a sophisticated food and beverage operator and IHG has agreed to acquire Kimpton Hotels & Restaurants for $430 million in cash...
 Recent Articles  (Click headline to read article)
A Social Customer Care Guide for Hotels
Essentials for how to actively listen, respond and engage on Twitter:  Introduction: You’ve done what you were supposed to do -- set up your hotel’s Facebook page, picked out a Twitter handle, drafted personal response...
Top Tech Predictions to Influence Hospitality Industry in 2015
Come December and every industry eagerly awaits predicted trends for the coming year;  The hospitality industry is no different and has its own set of trends, those that will significantly influence the industry in the year to come, and those that hoteliers need to watch out for...
The Shangri-La of Food Safety
We all aspire to high levels of food safety and, at the same time, recognize the need to manage resources and focus on areas of greatest risk;  This story is a reflection on the aspiration to high food safety standards and an experience that spoke to the very core of food safety culture...
Encouraging Phone Reservations
Hoteliers operating smaller properties often don’t have the support they need to spend time developing a proper promotional strategy and because of this, many hotels constantly  run the same promotions or a 'Manager’s Special...
Searching for Blue Oceans in Pricing: Why Crisis Opens Up Creativity and Enhances Value of Hotel Services
Crisis times demand switch in pricing strategy towards less 'discount-based' and more 'value-based' one; The key to maintaining the levels of occupancy in crisis time is to retain your target market without backing up your finances...
Which of These Four Types of Marketer Are You?
Eighty-four per cent of marketers now regard the rise of the digital native as overwhelmingly the most important (or a very important) factor affecting marketing plans; So while we welcome the digital generation we must also re-tool our mind and skill sets to the new marketing order...
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 Top Feature Articles (Click title to read)
Communicating With Speeches and Presentations
Thursday, 18th December 2014
Presentation or speaking savvy is one of the most critical communication skills needed to move up in today's business environment, according to a national survey of 725 upper and middle managers...

Customer Stratification Segmentation or Just Allocation of Resource
Thursday, 18th December 2014
The current academic buzz word Jargon is 'Customer Stratification' (Texas A&M) or simply put, Sales Managers should view the customer master file from a different perspective and define selling strategies appropriate to different types of accounts...

Taking Mobility on Board
Thursday, 18th December 2014
Digitization of paper based processes helps improve operational efficiency, reduces complexity and enhances passenger experience as well as employee satisfaction...

Ritz-Carlton Paving the Way for Free Hotel WiFi
Wednesday, 17th December 2014
Exclusive Feature: Could the days of free hotel WiFi for all be near?  Seems more hotels, including those in the luxury market, are finally conceding to consumer demands...

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