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 Recent News   (Click headline to read article)
Ritz-Carlton reveals its secrets
Sunday, 20th April 2014
Employers in all industries are looking for new and creative ways to provide exceptional customer service, improve patient experience, boost employee engagement, inspire leadership, and create sustainable culture transformation...
$3 3 Billion travel tech & internet spending binge
Sunday, 20th April 2014
SilverRail has become the latest beneficiary of the travel tech spending binge, picking up a further USD40 million from its latest capital  raising...
TripAdvisor travel app reaches 100 million downloads
Saturday, 19th April 2014
The number of downloads more than doubled in the past year and is up 6x from 2011 and has reached the mobile milestone of 100 million downloads for its free app for iPhone and Android...
Holiday Inn M4 Jct 4 refurbishes double-standard bedrooms
Saturday, 19th April 2014
Our innovative, newly-refurbished and spacious bedrooms combine pioneering design with contemporary style...
Facebook and Twitter - Nothing there says Priceline
Friday, 18th April 2014
Priceline Goup, one of the world's biggest online advertisers, has said advertising on social media sites Facebook and Twitter doesn't work...
JW launches experience-driven CUR8 App for travelers
Friday, 18th April 2014
JW Marriott launches CUR8, an experience-oriented app that allows guests to share their favorite travel moments through digital videos on their personal social media networks...
 Recent Articles  (Click headline to read article)
Besides Training: How To Maximize Hotel Reservations Conversions
Of course one key ingredient of a successful hotel reservations sales program is to train your team on the contemporary sales tactics needed to covert today’s over-informed, channel-surfing callers...
Millennials: Technology = Social Connection
Where's the strangest place you've ever used your smartphone or tablet PC?  For Millennials, the real question is where haven’t they used their devices:   While the Millennial generation indeed founded the social media movement, having be...
Does Your Hotel App Reflect Your Hotel Experience?
Exclusive Feature: In this day and age, your hotel is only good as its web presence - at least that what 70% of travelers believe -   The 'Seeing Returns: Building Loyalty at Hotels through Digital Customer Experience' rep...
Global Update: Who's Where and Doing What - March 2014
Global update of who is moving where and from where - keep track of old colleagues and friends or find lost ones, brought to you by The Boutique Search Firm...
Four Multi-Faceted Ways that Meta-Search Can, and Must, Help Hotels Take on the OTAs
Meta-search is maturing and has a huge impact on how consumers purchase travel today; It should also have a big impact on how hotels market and price their product...
The New Experience of Incentive Travel
Having prepared to deliver a presentation on this topic at the International Innovations in Business Travel Conference in Moscow, Joyce thought she would share the key point of her forecast for the industry; Incentive Travel currently mak...
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 Top Feature Articles (Click title to read)
Are You Trying Too Hard, or Not Hard Enough?
Sunday, 20th April 2014
Last weekend we took a break to Istanbul and if you’ve ever been there you’ll know that like so many tourist areas you have to run the gauntlet to get through the mass of eager restaurateurs, carpet sellers and ceramics stallholders...

Do Your Job Descriptions Inspire Greatness?
Saturday, 19th April 2014
I received an email from the MD recently, which included the following: 'You have been doing such a brilliant job in your role for the last six months to a year...

Creativity & Passion - Keys to Wowing and Returning Guests
Friday, 18th April 2014
Training at five-star resorts around the world offers a window seat into the more-refined sector of creativity and the achievements of those who are constantly striving to enthrall guests—guests with ever-rising expectations driven largely ...

The Critical Connection Between Resilient Workplaces And Diversity
Friday, 18th April 2014
The standard concept of sustainability is the capacity of biological systems to remain diverse and productive over time - like healthy wetlands and old growth forests...

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