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 Recent News   (Click headline to read article)
Enriched Amadeus hotel marketplace drives agencies' profitability
Wednesday, 23rd April 2014
New Amadeus’ traditional hotel booking interface expands from a pure reservations platform to a 'multisource' marketplace, enables agencies to provide the best offer to their customers in record time in addition to a more efficient service...
NH Hotel Group buys out JV's stake in NH Italia
Wednesday, 23rd April 2014
The acquisition of 44.5% of NH Italia from Intesa Sanpaolo will be structured through the issuance of new shares of NH Hotel Group shares. The transaction will entail the issuance of 42,000,000 new shares at an issue price of €4.70 per shar...
News from around the EMEA region, April 23
Wednesday, 23rd April 2014
Hotel, industry and travel news from around Europe, Middle East & Africa; this week: HI Express site sold, Sheraton Dubai Creek re-opens, Le Méridien and Westin stop in Bahrain and more...
Singapore Resort and Spa Sentosa to be managed by Accor
Wednesday, 23rd April 2014
The property will undergo an extensive refurbishment lasting 12-18 months before being unveiled in 2015 as Sofitel Singapore Sentosa Resort & Spa...
SearchPRO helps hoteliers rise to the top of search engines
Tuesday, 22nd April 2014
Launched by O'Rourke Hospitality, a leader in hospitality marketing, SearchPRO is aimed at helping hoteliers increase the number of direct bookings by making sure their websites are optimized to be found by potential guests...
Stronger laws for unruly passengers
Tuesday, 22nd April 2014
The IATA is calling on governments to ratify important changes to the Tokyo Convention 1963 which were agreed at a diplomatic conference in Montreal last week; The Tokyo Convention provides the legal framework for dealing with passengers ...
 Recent Articles  (Click headline to read article)
Knowing Your Customers' Preferences
All US based financial institutions are required abide by KYC (know your customer) guidelines since 9/11 with a view to ensuring they know who they do business with; However, following KYC does little to really knowing a customer from a m...
It's All in the Preparation: Planning Your Perfect Holiday Online
Exclusive Feature: One of the hardest things about traveling may not be the journey itself, but the preparation – choosing a destination, picking a flight and hotel and knowing just the right things to pack...
Are You Trying Too Hard, or Not Hard Enough?
Last weekend we took a break to Istanbul and if you’ve ever been there you’ll know that like so many tourist areas you have to run the gauntlet to get through the mass of eager restaurateurs, carpet sellers and ceramics stallholders...
Do Your Job Descriptions Inspire Greatness?
I received an email from the MD recently, which included the following: 'You have been doing such a brilliant job in your role for the last six months to a year...
Effective Corporate Communication
This article aims to investigate how corporate communication in the hospitality industry should be utilized effectively; Section I focuses on how to ensure effective communication from your CEOs and corporate executives b...
Creativity & Passion - Keys to Wowing and Returning Guests
Training at five-star resorts around the world offers a window seat into the more-refined sector of creativity and the achievements of those who are constantly striving to enthrall guests—guests with ever-rising expectations driven largely ...
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 Top Feature Articles (Click title to read)
Ritz-Carlton Reserves Focus on Social Storytelling
Wednesday, 23rd April 2014
Exclusive Feature: The Ritz-Carlton is opening up a bit more of its Reserve properties to guests, thanks to a dedicated Tumblr account for each property...

Seeing Returns - Building Loyalty at Hotels Through Digital Customer Experience
Wednesday, 23rd April 2014
It’s amazing how, in a few short years, smartphones have changed the way businesses interact with us— bringing us better service and more convenience in our everyday lives...

The Most Powerful Man in Online Travel? Sites Sunk By Google Blitz
Tuesday, 22nd April 2014
A few weeks ago Cruiseabout.com.au was one of Australia's most popular cruise websites, but on March 20, it virtually disappeared from Google search results. Nothing in the first five pages. Same story at Escapetravel.com.au, another popu...

Preparing The Boss For Media Interviews
Tuesday, 22nd April 2014
Smart executives and business owners know that a good public-relations program can build a brand and burnish a reputation...

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