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 Recent News   (Click headline to read article)
Amongst business pressure, Trump Hotels launch new brand
Monday, 24th October 2016
There are several reports that occupancy rates at Trump Hotels are slipping this election season, the company has announced that new brand hotels will no longer bear the Trump name...
The Presidential Election Effect on hotel performance
Monday, 24th October 2016
Coming off of a record year in 2015, Caribbean hotel occupancy in 2016 has declined every month so far this year compared to last according to the folks at STR, blame it on Zika, AirBnB, Brexit, Cuba or the airlines if you like, but there i...
Texting is the #1 preferred channel for two-way Business-to-Millennial communications
Monday, 24th October 2016
Study reveals social media channels are not a preferred channel; postal mail has a higher preference than Twitter and Facebook...
UNWTO partners with EBRD to debate tourism in the MENA region
Monday, 24th October 2016
The World Tourism Organization (UNWTO) and the European Bank for Reconstruction and Development (EBRD) in cooperation with the Ministry of Tourism and Antiquities of Jordan are organizing a regional conference on ‘Investing in Tourism...
The cost of hotel opening delays
Monday, 24th October 2016
Exclusive Interview: Last week, Gert Noordzy, Managing Director of Northside Consulting Company Limited, and author of 'Project Management of Hotel Opening Processes' led a break-out session on 'The cost of hotel opening delays' (and h...
Passengers want to avoid travel hassles with technology
Sunday, 23rd October 2016
The IATA 's 2016 Global Passenger Survey (GPS) showed that passengers are looking for technology to improve their travel experience, based on 6,920 responses from around the globe, the survey provided insight into what passengers want from their air travel experience...
 Recent Articles  (Click headline to read article)
We’re Our Own Competition, Says Ctrip’s Jenny Wu
Ctrip, China’s largest travel brand, believes that being its own competitor has enabled it to grow to be where it is today...
How Bad Email Marketing Behaviors Can Derail Marketing Campaigns
[Infographic] As a marketer, we tend to think that the messaging we send out is interesting and not bothersome to our audiences and not everyone uses email marketing best practices correctly...
13 Hottest Food and Beverage Trends in Restaurant and Hotel Dining for 2017
Could be rough going for restaurants in 2017:  Delivery-only food startups; boarding house dinners in people's homes; suppliers opening their own restaurants, meal kits, etc, all are growing threats; Biggest issue is how falling food p...
Back to Hotel Basics: Service Recovery
When a hotel services tens of thousands of guests each year, complications are bound to arise, as the old adage goes, an ounce of prevention is worth a pound of cure; no hotel is perfect and complaints pop up despite the best of intentions...
Hotel Distribution Cost: The Only Cost Driver That Can Save Your Property’s Bottom Line in 2017
Bleak Picture Ahead for Hospitality: At the recent Lodging Conference in Phoenix, AZ both STR and CBRE projected a rather bleak picture of where the industry is heading in 2017:  supply outpacing demand, Airbnb 'stealing' demand s...
What Makes a Brand Luxury?
Why Old-Luxury Montblanc and New-Luxury Shinola both earn the title and in a recent blog post, I posed the question, New Luxury, Old Luxury; Real Luxury, Faux Luxury - What's a Brand to Do? It got me thinking more about what exactly makes a brand 'luxury...
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 Top Feature Articles (Click title to read)
6 Things that Destroy Data-Driven Decision Making for Revenue Managers
Monday, 24th October 2016
In the last part of our 3 part series, we look at 6 factors that get in the way of a revenue manager’s data-driven decision making, data-killers don’t always look dramatic or drastic – in fact, they’re often part of your everyday routine...

How to Apply the 'Golden Circle' to Your Marketing and Performance Measurement
Monday, 24th October 2016
Best-in-class (BIC) marketers excel at alignment and accountability: They know to align with the business outcomes that matter to the C-suite, and they know what to accordingly measure...

Customer Loyalty Lessons from Mama Louise
Sunday, 23rd October 2016
The other night I had a wonderful meal at Mama Louise, an Italian restaurant in Orlando on Florida’s ever popular 'Restaurant Row', I ordered Mama’s Stuffed Chicken, and it was delicious, but, good food isn’t what thi...

Taking the Sting out of Criticism
Saturday, 22nd October 2016
Giving positive feedback is always easy, but what about those times when an employee is not performing and you need to give negative feedback? That can be a different story, especially for those who do not like confrontation...

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