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 Recent News   (Click headline to read article)
HNA Group acquires 25% equity interest in Hilton from Blackstone
Monday, 27th March 2017
Hilton Worldwide Holdings, HNA Group and Blackstone announced that HNA will acquire an approximate 25 percent equity interest in Hilton from affiliates of Blackstone, establishing a long-term strategic investment in Hilton and Hilton's plan...
Corporate Housing Providers Association awards Best Green Progress Award to DelSuites
Monday, 27th March 2017
DelSuites, a provider of furnished accommodations in Toronto, has been awarded the prestigious Best Green Progress Award by the Corporate Housing Providers Association...
Emirates introduces laptop and tablet handling service for US flights
Monday, 27th March 2017
Emirates customers travelling to the US via Dubai will be able to utilise their laptops and tablet devices on the first part of their journeys, and also during transit in Dubai, they must then declare and hand over their laptops, tablets, a...
Global brand platform introduced as part of Crowne Plaza Accelerate Program
Monday, 27th March 2017
InterContinental Hotels Group launched the Crowne Plaza® Hotels & Resorts brand’s largest consumer media campaign for the Americas region in the past 10 years; The campaign, 'We’re All Business, Mostly,' demonstrates an ...
Taj aligns brand architecture, to be grouped under a single branded house identity
Monday, 27th March 2017
The Indian Hotels Company Limited (IHCL) is pleased to announce that all hotels in the current portfolio globally will now be grouped under a single branded house identity: Taj Hotels Palaces Resorts Safaris...
Rotana signs new five star hotel and serviced apartment project in Dubai
Sunday, 26th March 2017
RSG International and Rotana announce the signing of a new management agreement for a landmark hotel project in Dubai’s Sufouh Gardens, on Sheikh Zayed Road...
 Recent Articles  (Click headline to read article)
Why Adding Fresh Content is Critical for Your Hotel Website’s Health
When you update your website with relevant, high quality content the search engines have even more information to provide for search queries; In addition, the more you update your site the more the search engines will visit your site...
The New Linkedin: Yay or Nay?
LinkedIn users recently woke up to an entirely revamped desktop design — the biggest overhaul the social media platform has ever carried out since 2003! This latest design change reminds many of another, well-known social media platform, the new interface is currently being rolled out globally...
Google’s Penalty for 'Intrusive' Interstitials: What Hoteliers Need to Know
Google is once more making it clear what kinds of mobile experiences they want to encourage, recently, they announced they would start penalizing sites with intrusive mobile interstitials in their search results...
New Hotel? Here's How to Use OTAs to Drive Future Direct Bookings
'If I was starting a hotel from scratch, I’d give all my distribution to OTAs and just concentrate on the guest and their experience', that was the view announced by David Turnbull, co-founder of SnapShot, at the Seize Opportunity in Disruption conference in London a few weeks ago...
Four Customer Service Lessons From a Stevie Award Winner
Congratulations to Squaremouth, who just won a Gold Stevie Award for Customer Service Department of the Year – for the fourth time! (For those that don’t know, the Stevie is an international business awa...
5 Tips For Incorporating Reviews Into Your Hotel Marketing Strategy
In today’s business world, when taking into consideration the connectivity of people and the mobile-first society, it’s safe to say that guest feedback is the thing that can make or break your hotel marketing strategy...
 Top Feature Articles (Click title to read)
Revenue Strategy Pro Tip: Use As Many Segments As You Can Handle
Monday, 27th March 2017
We’re already aware that properly segmenting your hotel demand is the first step toward a successful property-wide Revenue Strategy, now innovative revenue managers are pushing the envelope by diving deeper and segmenting their guests in finer detail...

Understanding Guest Experience and Loyalty
Monday, 27th March 2017
Delivering great guest experience leads to loyalty and while rewards systems, points and discounts can help they aren’t the natural way to build guest loyalty...

How Booking Recovery Tool Can Make You Thousands in Revenue
Sunday, 26th March 2017
Here’s a quick breakdown of how and why they work: There are two different times when it’s vital to keep guests interested; before they’re ready to make a booking, and after abandoning your site mid-booking...

But if the price is the same, I'll book at the OTA - Said No One, Ever
Saturday, 25th March 2017
When guests see price parity, surely they will still book through an OTA that they know and have used before?  Nope, We've heard this question a lot so thought we'd take you through how guests really react to OTA prices...

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