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 Recent News   (Click headline to read article)
IHG announces the opening of the largest HI Express in the Americas
Friday, 21st July 2017
InterContinental Hotels Group announced the opening of the 44-story, 596-room Holiday Inn Express® Waikiki hotel—the largest Holiday Inn Express property in the Americas region and third IHG hotel in Hawaii...
Outlook for tourism in Israel strong
Friday, 21st July 2017
Israel’s hotel sector saw a relatively stable performance during 2016 with significant potential for future growth due to a rise in incoming tourism and expansion in the sharing economy, according to a new report from global hotel consultancy HVS...
Marriott’s revised cancellation policy, travel industry deeply disappointed
Friday, 21st July 2017
Business Travel Coalition conducted a 24-hour travel industry poll ending at the close of business on July 11, 2017 regarding Marriott’s new cancellation policy, which requires a one room-night penalty for cancellations within 48 hours of check in...
Bleisure travel revisited
Friday, 21st July 2017
This is our second look at 'bleisure', the combination of leisure with business travel, our late managing partner Roger Herman used to call it, taking a 'working vacation', but the idea was to spend part of the trip working and another part vacationing...
Trump hotels hit by 3rd card breach in 2 years
Thursday, 20th July 2017
Maybe some of you missed this amid all the breach news recently (I know I did), but Trump International Hotels Management LLC last week announced its third credit-card data breach in the past two years...
Dusit International to manage new five-star resort in the Philippines
Thursday, 20th July 2017
Thailand-based, global hospitality company Dusit International has signed a hotel management agreement with Robinsons Land Corporation (RLC) to operate the Dusit Thani Mactan Cebu, a five-star resort situated on the northern peninsula of Mactan island...
 Recent Articles  (Click headline to read article)
Global Newsletter: July 20
TODAY: Phuket exposes flaws in hotel sector & another Trump Hotels breach...
What Upsets Guests in a Restaurant
Upon entering:  Being asked “any reservations?” even before being greeted...
Global Newsletter: July 19
TODAY: Immigration and the Chinese HNWI 2017, Wilde Aparthotels & Bali...
Crafting the Perfect Guest Experience, from Website to Hotel - Part 1 of 2
Great guest experience should begin on your website: Gone are the days when a guest's hotel experience began with the doorman welcoming them into the lobby...
Tuning Up Your Marketing Metrics and Measures: What Are They and Why They Matter
If you want to demonstrate the importance of Marketing to the rest of the organization you need to be able to quantify Marketing’s value to the business: A recent study by Ernst & Young found that only 13% of the CFOs said that th...
Letter from Lisbon: From Konichiwa to Ni Hao and Sawasdee
It is funny how like with handbags, destinations too have their trends; For example, these days, you will see people everywhere carrying Anello backpacks – these bags aren’t particularly good to look at, they are unwieldy and cu...
 Top Feature Articles (Click title to read)
Global newsletter: July 21
Friday, 21st July 2017
TODAY: Marriott’s revised cancellation policy upsets the travel industry...

Learnings from and for Africa’s Game-Lodge Industry
Friday, 21st July 2017
Travel and tourism in Africa is quite often synonymous with wildlife safaris and as tourism in sub-Saharan Africa grows there is an increasing demand for wildlife safari experiences ranging from day trips to multi-week adventures; from self...

Crafting the Perfect Guest Experience, From Website to Hotel - Part 2 of 2
Friday, 21st July 2017
Crafting the perfect guest experience: Nowadays, it’s no longer enough to simply provide a hotel guest with a room to sleep in, savvy hoteliers are realising that by creating remarkable experiences on property, guests are more li...

Do You Trust Your Customers? Do Your Customers Trust You?
Thursday, 20th July 2017
I just returned from Influence 2017, the annual conference put on by the National Speakers Association, my friend and one of the world’s authorities on trust, David Horsager was one of the amazing keynote speakers and he shared an exc...

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