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 Recent News   (Click headline to read article)
Ritz-Carlton first luxury hotel brand to offer bespoke yacht experiences
Saturday, 24th June 2017
Named The Ritz-Carlton Yacht Collection, this venture represents a unique foray into the cruise industry for a luxury hotel operator, the first of three lavish cruising yachts in this series is scheduled to take to sea in the fourth quarter...
Hyatt leads the way in latest move to balance OTA relationships
Friday, 23rd June 2017
In a somewhat surprising move in a year that has seen more reconciliatory overtures between OTA’s and hotels than 2016, Hyatt has given notice that they intend to terminate their contract with Expedia...
Melia returns to Shanghai, opens in new Hongqiao hub
Friday, 23rd June 2017
Meliá Hotels International strengthens its position in China with the opening of Meliá Shanghai Hongqiao, while the company reinforces its agreement with Ctrip, China’s biggest online travel agency, to increase its sales and brand recognition in China...
Palladium rebrands its adults-only luxury resorts
Friday, 23rd June 2017
Palladium Hotels & Resorts is rebranding its adults-only luxury resorts known as The Royal Suites by Palladium to TRS Hotels which will become independent of Grand Palladium Hotels & Resorts while remaining true to the mission of of...
Turkey outlook 2017: Light at the end of the tunnel?
Friday, 23rd June 2017
Tourism in Turkey is focused largely on a variety of historical sites, and on seaside resorts along its Aegean and Mediterranean Sea coasts, at its height in 2014, Turkey attracted around 42 million foreign tourists, ranking as the sixth most popular tourist destination in the world...
YOTEL opens second US location, Boston
Thursday, 22nd June 2017
Inspired by first-class airline travel, YOTEL Boston features smartly designed cabins, a technology-driven guest experience, clever social spaces for co-working, relaxing and socializing...
 Recent Articles  (Click headline to read article)
Creating extraordinary customer experiences with technology
Recently, we have been fascinated by the possibilities of Virtual Reality (VR), as a result, when Joyce saw her friend Terry Brock’s blog and interview with Dave Hodgson, president of 3-D Solutions, discussing various business applica...
Consumer Research Reveals Guest Preferences and Expectations for Direct Hotel Communication
Once a traveler becomes a guest, the lines of communication open up: In this research, we sought to identify the guest’s experiences and expectations through the means of digital correspondence between guests and their overnight stay providers...
Three Steps to Optimize Your Hotel’s Pay-Per-Click Strategy
The success of your hotel’s pay-per-click (PPC) advertising strategy depends on its ability to reach the most qualified users with enticing offers, helping your hotel stand out from the competition...
What Travel Marketers Need to Know About Local Search and Mobile
Over the past decade, nothing has impacted travel buying more so than search and consumer access to mobile devices, now more than ever before, the customer buying journey has changed due to increased mobile use, both in travel planning, and while in destination...
How to Make Your Hotel's Social Media a Source for Travel Inspiration (II) – Instagram & Pinterest
In our previous post, we began to dive into social media and how you, as a hotelier, can transform it into a source for travel inspiration; more specifically, we talked about how you can optimize your hotel’s Facebook and Twitter prof...
Negative SEO: Six Little Things with a Big Impact
Negative SEO is a term usually used to describe an attack on your website by a competitor to lower your SEO, this can take the shape of spammy links being built to your site, hacking, or content duplication just to name a few common ones...
 Top Feature Articles (Click title to read)
Complimentary Should Mean Free
Saturday, 24th June 2017
My buddy went to dinner with his wife to celebrate their anniversary, the server overheard them talking about how many years they had been married and was flattered they chose to spend their special night at the restaurant, so, he brought t...

Chinese Travellers Seek New Silk Road Adventure
Friday, 23rd June 2017
Over the past decade, outbound Chinese travellers have remade the world tourism market; Currently worth US$ 168 billion and still on the rise, the 120 million and growing band of Chinese consumers travelling the world in search of local cul...

Make Your Customer Strategy More Than A Buzzword
Friday, 23rd June 2017
Customer-centricity, it’s more than just a buzzword; it’s more than just a platitude:  This concept, while not new, has become one of the most popular topics among today’s business leaders as companies explore ways to...

Tapping into the Hidden Job Market
Friday, 23rd June 2017
A client recently told me that she wanted to 'find' the hidden job market but did not know where to start, so, what defines a 'hidden' job opportunity? Why are these positions 'hidden?' And how do you target, research and successfully netwo...

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