4Hoteliers
SEARCH
SHARE THIS PAGE
NEWSLETTERS
CONTACT US
SUBMIT CONTENT
ADVERTISING
Hotel owners can now automatically send request for TripAdvisor review with Review Express.
Monday, 4th May 2015
Source : TripAdvisor

TripAdvisor has announced an extension to Review Express, the travel site’s free review collection solution, enabling hotels to collect TripAdvisor reviews following a guest’s stay.

This automation is made possible through integration with the hotel’s existing technology provider. Over 100 technology providers, including property management systems and booking engines, are already on board allowing their hotel customers to benefit from the integration to drive more reviews, as per a release.

Review Express is a free solution that makes it easy for hotels registered on TripAdvisor to encourage fresh reviews.

Since the launch of Review Express in May 2013, business owners had the option to visit TripAdvisor’s Management Center and send customisable e-mails to their customers, asking them to write a review about their experience.

TripAdvisor has simplified the process through an integration with the hotel’s existing technology provider " hoteliers can now set up an e-mail campaign so that the review request is sent automatically to guests, two days after they check out.

Minesh Shah, Senior Director, Global Hotel Partnerships, TripAdvisor, stated, “Almost 60,000 hotel and bed & breakfast owners have already made Review Express part of their post-stay communication programme for customers " now, we have created a faster solution for time-pressed accommodation owners through this new integration.”

“According to a recent study, 70 per cent of hospitality business owners say they have taken steps to improve their quality of service as a result of TripAdvisor reviews. By making Review Express available as an automatic solution, we’re helping hotels systematically encourage their guests to share feedback and, in turn, use that feedback to help inform continued improvements to service " a winning formula for a good online reputation,” continued Shah.

 Latest News  (Click title to read article)




 Latest Articles  (Click title to read)




 Most Read Articles  (Click title to read)




~ Important Notice ~
Articles appearing on 4Hoteliers contain copyright material. They are meant for your personal use and may not be reproduced or redistributed. While 4Hoteliers makes every effort to ensure accuracy, we can not be held responsible for the content nor the views expressed, which may not necessarily be those of either the original author or 4Hoteliers or its agents.
© Copyright 4Hoteliers 2001-2024 ~ unless stated otherwise, all rights reserved.
You can read more about 4Hoteliers and our company here
Use of this web site is subject to our
terms & conditions of service and privacy policy