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Majority take hotel toiletries during stay.
Monday, 17th November 2014
Source : Hilton Worldwide

Hotel guests can officially stop feeling guilty for taking the last of the mini toiletries from their guest rooms - actually, everyone's doing it;

According to a recent study 73 percent of American travelers admit to taking hotel toiletries, and many have found creative reasons to use them after their stay, such as washing make-up brushes or polishing their shoes.

Given this, and the fact that more than half (52 percent) of American travelers love in-room toiletries so much that they use everything available, Hilton has refreshed its in-room toiletries across several of its hotel brands, globally. This includes Hilton Hotels & Resorts, Conrad Hotels & Resorts, DoubleTree by Hilton, Embassy Suites Hotels, Hilton Garden Inn, Hampton Hotels, Homewood Suites by Hilton and Home2 Suites by Hilton.

Survey Says: Hotel Bath Product Use Uncovered 

Once Americans have the goods, they are used for a number of different reasons:

  1. Poised and Polished: Fifty-four percent of business travelers have used hotel toiletries to clean their shoes before a meeting or event, while more than a third (39 percent) of millennials have used them to remove stains.
  2. The Art of Re-Gifting: As the holiday season is approaching, 10 percent of Americans confess that they have given away amenities as a present.
  3. Repurpose and Recycle: Nearly 1 in 5 American travelers re-purpose the hotel toiletries they've taken when hosting overnight guests in their home.

In addition, the findings revealed interesting consumer behaviors:

  1. The Law of Liquids: Sixty-seven percent of American travelers feel lighter and faster when flying, carrying on their bags in anticipation of utilizing hotel in-room bath products.
  2. Cart Burglars: Millennials are significantly more likely (31 percent) to take hotel toiletries from the housekeeping cart than those that are 55 and older (13 percent).
  3. Men's Choice: More than half (55 percent) of men admit to taking the body lotion home, with 1 in 5 also taking the shower cap.

"We understand the importance of quality toiletries in ensuring guests stay revitalized during - and after - their travels," said Chris Naylor, vice president, brand operations, Hilton Worldwide. "The refresh of these bathroom products is part of our commitment to enhancing the overall travel experience, leaving our guests fresh and ready for their next adventure."

However, guests should not feel guilty if they don't pinch the hotel bath amenities - they will still be put to good use.

"Our comprehensive soap and amenity recycling programming has allowed us to repurpose soap from our hotels and convert them into new bars," said Jennifer Silberman, vice president of corporate responsibility, Hilton Worldwide. "To date, we have recycled nearly 600,000 pounds of soap, converting them into more than 1 million new bars - a win-win for our waste reduction efforts and communities in need."

To continue providing products that guests find value in, Hilton has made the following updates to its in-room bath product lines:

*The Hilton survey was conducted by Edelman Berland among 1,002 total men and women (U.S. census representatives over 18 years of age) who have stayed overnight in a hotel at least once in the past six months, using a five minute online survey between October 10-15, 2014. The margin of error (MOE) for the audience (n=1,002) is + 3.1 percent at the 95 percent confidence level.

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