|British internet users need 31 hours a year to read online privacy policies.|
Friday, 23rd August 2013
Source : Deloitte UK
New research has found it would take British internet users 31 hours to wade through the privacy policies of all the websites they visited in a year.
- Website privacy policies take, on average, 25 minutes to read;
- 10% decline in the number of people aware companies collect and use their data;
- Generations Y and Z most prolific in data generation, but least likely to understand implications of their digital footprint;
- Cookie crumbles for Privacy and Electronic Communications Regulation.
The survey, conducted by Ipsos MORI on behalf of Deloitte, shows that people are still not confident in the way that companies collect, use, handle and share data. Just 38% believe companies will keep their data safe, while only 22% are confident their details won’t be sold on to other organisations.
Despite generations ‘Y’ and ‘Z’ being the most prolific generators of data, particularly through social media, they are the least likely to understand the consequences of the digital trails they leave behind. Nearly one-third (28%) of these generations perceive that companies have little or no information about them, or simply don’t know how much data is collected. This compares with 19% for generation ‘X’ and 14% of baby boomers.
Harvey Lewis, Deloitte Analytics research director, commented: “The British public is still not confident in how companies use and handle their personal data. Organisations need to make it easier for individuals to understand why this information is collected and what benefit they will receive. Businesses are more likely to get maximum benefit from data if every customer interaction is based on the principles of transparency, trust and informed dialogue.”
Deloitte’s research also looked at the amended Privacy and Electronic Communications Regulation, or ‘cookie law’, one year on from its implementation. While this law was designed to give internet users greater awareness of the digital information that organisations keep on them, Deloitte’s research suggests a key tenet of this regulation has failed. Over half (57%) of internet users usually ignore notices about cookies or have not seen them and just 4% said they know a great deal about the cookie law.
Peter Gooch, privacy practice leader at Deloitte, said: “To a large extent, this lack of knowledge can be attributed to the time when users are first made aware of cookies, which is normally when a user first arrives on a website.The majority of consumers won’t read about cookies at this point, since they’re likely to be focused on the original reason they accessed the page.
About the research
The Deloitte UK 2013 Data Nation report is based on primary research from the national survey carried by Ipsos MORI on Deloitte’s behalf, supplemented by additional secondary research carried out by the Deloitte Insight team. The survey of a sample of 2,006 teenagers and adults aged 15 and older, representative of the British population, was conducted using face-to-face interviews during 22 March – 15 April 2013.
Generation Z: 15-17 years old
Generation Y: 18-34 years old
Generation X: 35-44 years old
Baby Boomers: 45-64 years old
Silent Generation: 65+ years
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