KTN President Doug Kennedy publishes his book of training articles. Saturday, 20th April 2013 Source : Kennedy Training Network, Inc.
Kennedy Training Network Inc, USA, announced the publication of 'Still On The Road To Sales and Guest Service Excellence', which is a collection of monthly hotel training articles written by Doug Kennedy from 1996 to 2012.
These articles are published worldwide in industry trade journals such as Hotel & Motel Management (now Hotel Management), 4Hoteliers and more.
Doug's articles, which have inspired hoteliers worldwide, are presented chronologically, allowing the readers to see how training strategies and techniques have evolved over time.
Read how emerging technologies, such as online distribution, online guest reviews, and CRM technology have impacted hospitality sales and service training over the years.
Although technology changes, Doug's core recommendations starting from his very first article are still relevant today.
About Kennedy Training Network, Inc. Based in Hollywood, Florida, Kennedy Training Network, Inc. is a leading provider of customized on-site training programs, private remote training webinars, and telephone mystery shopping services for the lodging and hospitality industry. KTN President Doug Kennedy continues to be a fixture on the industry's conference speaking circuit for hotel companies, brands and associations, as he been for over two decades.
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