The always-connected traveler.
Thursday, 14th June 2012
Source : Amadeus | |
A new industry report, The always-connected traveler: How mobile will transform the future of air travel, identifies changing traveler attitudes to airline mobile services while also highlighting the specific, emerging mobile technologies that will revolutionize each stage of the travel experience in the future.
These travel trends will impact the way travelers interact with the airline industry, as well as travel and tourism generally.
Developed by Norm Rose of Travel Tech Consulting Inc, the study includes an assessment of airlines’ technology and mobile capabilities today, the emerging mobile technology innovations that are likely to be launched over the next one to two years, and also the advanced functionality that is set to entirely change the traveler journey as we know it, over the next three to five years.
The exclusive infographic above focuses on mobile's impact across the travel life cycle on a variety of devices and examines how mobile technology is used now and how it will evolve in the future.
Key findings of the report include:
- Travelers are beginning to expect and adopt mobile services including travel apps across their entire journey: from improving the airport experience to checking in for their flight
- Asian and North American carriers have the greatest mobile functionality today
- Airline capability to effectively sell ancillary services through the mobile channel is over a year away
- Implementing location-based services, payments and push notifications are priorities for airlines
As business travel trends show increasing mobile reliance, the future of mobile technology in the airline industry is not only in travel apps but in the ability to track luggage, book ancillary services or just check-in. Both the global airline industry and the travel and tourism industry have a unique opportunity to learn from this report and bring the future of travel into the present.
Amadeus Mobile Solutions for Airlines - Accelerate the mobile shift
With Amadeus Mobile Solutions for Airlines, you can both enhance the passenger journey and benefit from more streamlined operations.
The end-to-end solutions cover all stages of the journey, from booking and servicing, to check-in and boarding pass issuance. In addition, shared business rules and integrated 'triggers' within the underlying airline IT platform ensure real-time data accuracy and consistency across all channels.
Full report:
https://extranets.us.amadeus.com/WhitePaper/Always_Connected_Traveler/form-always-connected-traveler.html | 
