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Read here general articles related to the industry and other interesting articles, features and more which are related or in-directly related to the hospitality business.

Do Consumers Care About Ethical Retailing?
In an age when many consumers seem to want to wear their hearts on their sleeves, how important a criterion is ethics? Morgan Stanley’s new AlphaWise survey sheds light on shopping with a conscience
What the West Can Learn from China.
In recent years, Chinese companies have mastered the art of being bold and taking risks in their workplace design, by applying creative thinking to ambitious projects, they’ve built a plethora of noteworthy spaces which have attracted...
Entrepreneurs Corner: In Conversation With Pizza Rossa Founder Corrado Accardi.
Entrepreneurship – Crowdfunding – Consumer Behaviour –  Having recently returned from the European Foodservice Summit in Zurich I was reminded of the fact that the restaurant sector is one where entrepreneurs are stil...
Snakes and Ladders: Navigating Innovation Challenges.
One thing that has become apparent over those years of study is that there seems to be a treadmill when it comes to technological innovation with an automatic speed-up setting that can’t be changed
Part 3: Four Finance Objectives Every Hotel and Restaurant Should Have to Create Success.
Exclusive 5 Articles Series: Performance driven by passion is what makes hospitality industry flourish and as a hospitality consultant you come across much more than just buildings, the beauty of the industry are the people, employees ...
CEO’s – Adjusting When the Course Becomes Deadly.
On May 10th, 1996, tragedy struck as eight climbers died on Mount Everest in the face of an unexpected, powerful storm, it was the worst loss of life that ever occurred on the mountain in a single day
Part 2: Six Elements You Need to Get Right Before Leading Guest Satisfaction.
Exclusive 5 Articles Series: Performance driven by passion is what makes hospitality industry flourish and as a hospitality consultant you come across much more than just buildings, the beauty of the industry are the people, employees ...
Project Management Considerations for Building Equipment Upgrades.
If you own or operate a hotel for any significant length of time, you will likely have to replace some of your building's core MEP and HVAC equipment; This article outlines project management strategies for successful building equipment pro...
Part 1: Recruiting for the Future Focus on Emotional Intelligence, Motivation and Energy.
Exclusive 5 Articles Series: Performance driven by passion is what makes hospitality industry flourish and as a hospitality consultant you come across much more than just buildings, the beauty of the industry are the people, employees and g...
Love and The New Age of Service.
Much attention has been placed by training departments of luxury hotels and resorts on bringing new hires up to the required standard of superior service, this is no small challenge in some areas, given the lack of familiarity of the new hi...
Tracking Aircraft Everywhere is Almost within Reach.
Airliners’ equipment can already enable worldwide monitoring at all times, but not all the standards needed are here yet, writes Chris Kjelgaard
A Hotelier’s Guide to Pokémon Go.
We’re going to assume you’ve heard of Pokémon Go - In the last week, this game has shot to the top of the mobile app sales charts, has been covered by every media company from ABC to Zee News and was even by co-opted...
To Risk Or Not To Risk, That Is THE Question!
To live is to risk, risk-taking is as essential to life as breathing, it is the oxygen of such things as innovation, entrepreneurialism, leadership, wealth creation, and high adventure and without risk, there can be no scientific progress, ...
The 'Curse of Success' - Impact of Approval Process on Development Pipeline and on Project Outcomes.
Exclusive Interview: The worldwide hotel pipeline now stands at 11,130 projects comprising close to 2 million rooms – the highest level ever recorded, plus the global hotel development pipeline of the Top 10 international hotel m...
Shared Workspaces: The Market Perspective.
With the rise of entrepreneurialism and a growing contingent workforce, there has been a significant shift in the way people work and where they get work done
What Time Is The 3 PM Parade? (Should your hotel have some Mickey Mouse® in it?)
There is a lot of information provided in this seminar which we have incorporated into our company culture, our company has a culture and a vision, but it has never been refined and promoted through all levels of the company in a structured...
That Sinking Feeling.
One of my earliest obsessions, and one that fuelled lifelong love of islands and all things tropical, was with the far-flung destination of Tahiti, swaying palm trees, sweeping beaches and those exotic girls in the grass skirts
Setting Up an e-Commerce Brand in China – It's About Prioritizing Investments.
There is no magic bullet to succeed in China: An insight into how Thailand-based ONYX Hospitality Group is looking at apt mix of brand building and performance advertising
How to Get Ready for the Big Game And Other Large Events.
Santa Clara, CA is also home to the famous Levi’s Stadium, host of Super Bowl 50, the San Francisco Chronicle reports over one million people are expected in the area, including 5,000 members of the media community who will ...
'I Hope He is Not Going to Die at My Hotel!'
For most of us the worst and certainly final of all nightmares is to die abroad, but some had made it a point to die at a certain place and history is full of these incidents
The Wearable Future.
There is indeed a wearable future ahead, one that can dramatically alter the landscape of society and business as we know it—and it’s right around the corner
7 Ideas Innovative Event Organizers Are Doing.
Personalizing Digital Marketing:  Implementing personalization in your email marketing campaigns can have a great impact on your event ticket sales and registration goals
The Shift from a Process to a Project Focus.
There is an increased focus on companies assembling project teams comprised of cross-organizational team members to solve problems
Can Your Company's Website Lead To A Lawsuit?
If your business is a place of public accommodation, you are probably already familiar with the rules from Title III of the Americans with Disabilities Act (ADA) that require you to make services and physical locations accessible to individ...
Blogging Best Practices to Brush Up on Before 2016.
These blogs posts are the fuel for the inbound marketing machine that our clients hire us to operate, which takes a lot of hard work and organization, and we truly believe we've mastered the process
Travel Trends: What’s Next in Tourism?
Time to head off to your favorite destination, will you stay home, embark on a staycation traveling in your own state or province or will you fly away to some remote island or perhaps rather in a bustling European city? Peter Corcoran, from...
Ten Things You Might Not Know About the Millennial Traveler.
By now, you probably know that the Millennial generation has arrived on the global travel scene in a big way, they’re on the road for business and for leisure, and they’re eager for new and unique experiences
Two Steps To Telling Your Company Story In 15 Seconds Or Less.
A successful venture capital investor once told me that he challenges entrepreneurs to make their pitch in 10 words or less; 'If you can’t tell me what you do in 10 words, I’m not interested, I’m not buying and I’m n...
Ordinary People, Extraordinary Risks.
In the same way you learn leadership from leaders, law from lawyers, and art from artists, you learn most about risk-taking from risk-takers
How to Surprise and Delight On Little Budget.
I travelled all the way from Australia to Los Angeles this week for a little work and pleasure mixed together, it is always good to do both when you can and as travel researchers, I can honestly say that there is never a time that Carolyn a...
Branded Content: Leading or Lemming?
Digital ad blockers have been roiling the ad industry for a while resulting in a spike in branded content that runs largely ad free;  The digital Chinese walls apparently worry even the biggest digital ad company, Google/Alphabet, whos...
Adopting the Code: Human Trafficking and the Hospitality Industry.
Throughout the world, human traffickers use hotels and other hospitality locations to kidnap and exploit their victims, many of whom are children
Danny Meyer’s 'No Tipping' Policy is a Lesson for Any Business.
You’re out to dinner and your server is great, so you give a generous 20% tip;  How would you feel if the server refused your tip? In other words, your server delivered an amazing customer experience, but did so because it’...
Hotels Should Take It Personally.
According to a recent study by American Express, 85% of travelers want a personalized travel itinerary, it’s a statistic that speaks volumes and for travel brands, the message is clear: catering to the modern day traveler requires pro...
Every Bit of Data Tells a Story: Take Control of These Indicators for Higher Conversion Rates and More Revenue.
Those double-decker reading assignments we had to deal with in school could be real killers and if you’re like a lot of students, you might have wound up renting a video of 'A Tale of Two Cities' or 'Macbeth' so you could understand w...
Three Ways to Shorten Your B2B Company’s Sales Cycle.
Every company’s ultimate goal is financial success (aka profitability) but many find it difficult to maintain, especially when their business model is based on one-off purchases;  Another difficulty in consistently achieving fina...
Recent studies: Higher TripAdvisor Scores Overcome Rate Resistance.
There have been a number of recent studies that focus on the relationship between Tripadvisor scores and hotel rates, while this might seem like an obvious correlation, some of the findings are quite startling
Ashley Madison - That Electronic Communications Policy Was a Good Idea After All.
When does an employee’s extramarital activity become his or her employer’s concern?  Before the Ashley Madison breach, the answer might as well have been '[almost] never
When The Going Gets Tough.
Life in the dynamic and unpredictable business world means that sometimes things will not go according to plan;  When a business is in crisis, it is easy to become trapped beneath a mountain of problems but, in order to succeed, indivi...
Why Some Hotel Websites are Successful.
In the never ending battle for better direct booking numbers, hoteliers must find ways to outshine their competition and present a powerful image in the eyes of the consumer
I Hate to Say I told You So (Or Why Do You Think U Didn't Call You About The Gig?)
Dear Candidates:  It may not have occurred to you that now that my hair has gone gray, I may have become a source of good advice
The Surprising Psychology Behind Successful Hotel Websites: Part Two.
There’s a reason certain hotel brands continue to dominate the marketplace;  It’s not just big budgets and a massive marketing staff that aid them in reeling in consistently lucrative reservations
The Surprising Psychology Behind Successful Hotel Websites: Part One.
Some hotels are more beautiful or more grand than others
Find a Cure for the Summertime TripAdvisor Blues.
If you pay close attention the ebb-and-flow of rankings on TripAdvisor and other guest commentary sites, you may have noticed a phenomenon I like to call 'summertime TripAdvisor blues
Why Content Marketing Works for the Hospitality Industry.
Content marketing and the hospitality industry are like peanut butter and jelly;  When you’re shopping for shoes, you press your thumb to the toe and walk around the store, when you’re shopping for a car, you kick the ...
Replacing a Project Manager Mid-Flight.
One of my column readers recently sent in this question: One of our senior project managers left abruptly in the middle of a 3 year million $ contract, what experience and education would you consider in promoting a replacement?&n...
It Pays to Go the Extra Mile.
The most successful companies and the highest paid salespeople place great value on developing lifetime relationships with their customers and actively look for opportunities to render service above and beyond their customers' expectat...
A Project Life Cycle for New Hotels.
Abstract: This paper advocates that hotel owners adopt a complete and well-defined project life cycle when developing their new hotels;  Moreover, it recommends that owners should appoint an experienced and well-rounded project manager...
It Doesn't Have to Cost a Fortune: Three Tips for Cost Effective Research.
By helping your organization make better market, customer, and product decisions you are both proving and improving the value of marketing;  Gathering the facts and data needed for analysis and ultimately insight, whether it is custome...
Handling Complaints.
I’ve had a month of complaints! No, not in the way you might think, but helping a number of clients establish the best way to handle complaints, whether that be through staff training, gathering feedback to establish the cause or esta...
Ethics in Business: Would You Do The Right Thing?
I typically don’t like sports analogies in business, but sometimes they make such good sense, so, here is the story:  My friend and colleague Jim Tunney, an inspiring speaker and the Dean of NFL referees, writes a weekly art...
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 Most Recent Articles
Key Considerations for Historic Building Conversions.
Wednesday, 22nd February 2017
While conversions of historic buildings to high-end hotels have been taking place for decades, the trend has accelerated over the past several years, driven by a demand for one-of-a-kind hotel designs

Are Hotelier Conferences Worth It? An Insider's Perspective.
Wednesday, 18th January 2017
An old Chinese proverb states that you should grow grain if you want one year of prosperity, trees if you want ten years of prosperity, and people if you want a hundred years of prosperity, this may be one of the oldest known quotes on the power of networking, and it’s equally true today as it was back then

The Best Blogging Tools for Creative Travelers (Android).
Wednesday, 7th December 2016
Exclusive Feature: Blogging is all about sharing what you know with other people through Internet means, it is very important for bloggers to continue their work on the go, especially for travel bloggers that share their experiences about visiting some foreign lands and sites

Nutrigenomics.
Tuesday, 6th December 2016
Like 'personalized medicine', which tailors the remedy to what works best with a person’s DNA, now here’s 'personalized nutrition', helping people to eat what’s right for them based on their nutrition-related blood and DNA biomarkers--- all designed to promote optimum health
 Most Read in this Section
The Best Blogging Tools for Creative Travelers (Android)
Wednesday, 7th December 2016
Exclusive Feature: Blogging is all about sharing what you know with other people through Internet means, it is very important for bloggers to continue their work on the go, especially for travel bloggers that share their experiences about visiting some foreign lands and sites

Entrepreneurs Corner: In Conversation With Pizza Rossa Founder Corrado Accardi
Thursday, 27th October 2016
Entrepreneurship – Crowdfunding – Consumer Behaviour –  Having recently returned from the European Foodservice Summit in Zurich I was reminded of the fact that the restaurant sector is one where entrepreneurs are still able to challenge the ‘big players’

Key Considerations for Historic Building Conversions
Wednesday, 22nd February 2017
While conversions of historic buildings to high-end hotels have been taking place for decades, the trend has accelerated over the past several years, driven by a demand for one-of-a-kind hotel designs

Do Consumers Care About Ethical Retailing?
Thursday, 1st December 2016
In an age when many consumers seem to want to wear their hearts on their sleeves, how important a criterion is ethics? Morgan Stanley’s new AlphaWise survey sheds light on shopping with a conscience

What the West Can Learn from China
Tuesday, 8th November 2016
In recent years, Chinese companies have mastered the art of being bold and taking risks in their workplace design, by applying creative thinking to ambitious projects, they’ve built a plethora of noteworthy spaces which have attracted attention from around the world

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