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 Human Resources & Training Library  (Click title to read article)

The hotels´ "software" makes or breaks the hotel. Read here articles related to human resources, training, stress control and more.

Outsourcing In The Hotel Industry – Beware Of The Pitfalls.
In recent years, a number of hotels both in the United States and abroad have increasingly outsourced certain departments: Housekeeping, valet parking, and some or all aspects of food service are frequently selected as functions to be trans...
Enhancing Experiences.
Recently, when Joyce was in Amsterdam, she met Jasha van der Wel, a brilliant young woman who makes a living enhancing experiences within small and large-scale events
Three Ways to Stay Ahead of Your Competition in the Recruiting Game.
Talent is a critical competitive advantage:  In the race for the best talent, companies must look to elevate, enhance, and extend their recruiting efforts beyond traditional means and methods
Q: Could You Be Dragged Into Court For A Company Data Breach? A: It Depends
This same time last year, many in the business community were eagerly anticipating the US Supreme Court’s ruling in Spokeo, Inc versus Robins, which was to decide the standard that should be applied to determine whether plaintiffs hav...
Don’t Feed The Trolls: What Employers Can Do To Combat Internet Trolls.
The internet has forever changed the way information is shared, the rapid-fire online patter produces comments and information that could be both helpful and harmful to an employer and its employees, on the one hand, such information can he...
Engaging the Disengaged.
We’ve all heard it, nobody likes their job or the company they work for, well maybe it’s not quite that dramatic but it is true that a Gallup poll indicates that disengagement is at a whopping 70%
Future of Work Enables Workplace Transformation.
The Future of Work, an unique outlook on the changing world of work and its impact on the next generation of corporate real estate; The model is designed to highlight areas that companies should address to navigate these seismic shifts in t...
The Uberisation of Employment.
My father worked for the Midland Bank (better known today as HSBC) for 33 years, his brother, too, had been employed by the same bank and their father had similarly spent the majority of his professional life at Midland
Introducing the 'FAIR' Interview: Four Traits Critical for Success in a Meritocracy.
Whether through social media, internal referral systems or recruiters, companies searching for top talent consistently ask me and other AETHOS partners for advice and guidance on interviewing people to determine whether they will likely thr...
Introducing the 'Psychometric SWOT' Exercise for Effective Team Development.
Growth - Expansion - Development - Progression: These words translate in a business sense to an increase in size, footprint, market share, revenue and profit or shareholder value, they are common aspirations of most companies eager to ...
How to Win Employees and Influence Them!
Back in the 80s, when I was in School, two writers significantly became the flag-bearing keepers of our soul;  They, with their path breaking works, became mentors to help us iron out the intensely complicated relationships we had pers...
Practical Ways Leaders Can Model Culture Change.
A department, division, or organization’s culture ripples out from its leadership team, a team that wants to change 'them' needs to start with a deep look in the mirror to change 'us'; Organizational behavior reflects leadership team ...
Top 20 Immigration Compliance Tips For Hospitality Employers.
Recent events have made clear that immigration compliance will be a main focus for the Trump administration, as the hospitality industry has always been a target for such investigations, we expect the scrutiny to increase in the not-too-dis...
6 Secrets to Building the Best Innovation Team.
The most innovative companies know how to leverage collaborative approaches, here we identify six essential strategies for ensuring a more collaborative innovation team that harnesses co-creation
A Perspective on Leadership Readiness.
Living on the Fault Line:  The pressure is mounting on HR leaders and their teams to do more with less, demonstrate ROI, and keep pace with a rapidly changing business landscape
Simplify and Organize Your 'Workspace': Q&A with Coach Debbie Stinson.
Today’s careers tend to be 'boundaryless' and unfold outside traditional organizational structures, not to mention the fact that personal values have evolved such that people increasingly change work settings for greater autonomy, lif...
Leadership and Its Implications in Hospitality.
A 21st centurt quandry: Pause to assimilate but never stop running: Wherever I go, I see signs of people wanting to hit the pause button, to take a moment to assimilate what is happening around them, overwhelmed by fast-paced developme...
A True Story to Share on Servant Leadership and Talent Development.
Over the holidays, I sat down with Andre Zotoff, Vice President & General Manager of the iconic Hotel Del Coronado resort in southern California and the conversation turned to talent – how to cultivate and retain it – and An...
There are Six Senses to Life, but Seven Senses to Interviewing.
It has been my job, over several years (and then some) to interview candidates and, better yet, coach them on the interviewing process
Delivering Effective & Relevant Training to the Modern Learner.
According to a new report by Bersin, 'today’s employees are overwhelmed, distracted, and impatient
Are You Honestly Willing To Hire Out-Of-The-Box?
One of our clients, which owns and operates prestigious luxury resorts, recently defied 'gravity'; the company was seeking a top human resources executive and considered a number of well-qualified, ‘obvious’ candidates
A Flexible Global Workforce.
In our book Lean & Meaningful: A New Culture for Corporate America, we talked at length about the Corporation of the Future, it featured a core nucleus of executives and administrators, plus groups of contingent workers and fr...
Communication - Key to Avoiding the HR Domino Effect.
At the beginning of the year, AETHOS conducted an industry-wide survey, intending to shed light on the alignment between the HR function and senior leadership
Talent – The Human Factor.
AETHOS frequently advises clients on the considerable nuances involved in finding and developing talent and recently, much has been published about today’s sourcing and hiring processes, which seem to have become dramatically 'technol...
Heart and Soul in Leadership & Brand Building
Who hasn’t heard of the 'absent-minded professor'? These individuals illustrate the reality that intelligence in principle doesn’t always equate to intelligence in practice
Empowerment is Bending the Rules.
Empowerment means every employee has to make fast decisions in favor of the customer
The 5 Reasons New Hires Fail in the First 18 Months.
Fact: 46% of new employees will fail within their first 18 months on the job, this startling figure (revealed by a study by Leadership IQ) is enough to put you off that exciting career move, or even step foot on the career ladder in the fir...
An Organizational Wake-Up Call.
Thank goodness leaders and managers are becoming increasingly aware of the critical importance of paying attention not only to organizational performance (operational efficiencies, financial performance, etc) but also organizational health ...
Applying Big Data to Human Resources.
In the film Money Ball, based on real life, the use of statistics was responsible for turning around the long losing streak of the major league Oakland Athletics Baseball Team; once the correct algorithm was applied to their recruiting...
Merger & Acquisitions' Impact On The Hotel Talent Market.
What challenges will we face as the sector consolidates?  'I expect there are a lot of people out on the market at present?' I have been presented with this supposition on a large number of occasions this year, mostly by small to mediu...
The New Norm in Global HR Competencies.
PAST:  The competency profile of professionals in Human Resources (HR) roles has always been a moving target, consider the various names the function has taken over the decades - staffing, personnel, human resources, and more recently,...
Finding Your Hotel Staff Ambassadors.
Human beings are an emotional bunch: Emotions lead to a great customer experience, it’s the emotional experience that shows how well your hotel succeeds in providing great customer service
Zika Is Here: 7 Tips For Keeping Your Employees Safe.
Now that the first cases of locally transmitted Zika virus have hit the continental United States, it is time for employers to sit up and take notice; Until recently, Americans could generally acquire the virus only if they visited certain ...
How Good is Your Talent Acquisition Strategy?
Global hoteliers pursue revenue ever more aggressively and try to develop service excellence more efficiently, with fewer people to do it with and to compete, many turn to in-house leadership development with often excellent results
Meet the Newest Member of the C-Suite, The CSO.
A few years ago, when hospitality (ever so) slowly discovered technology, we created the position of 'Computer Guy' or MIS administrator, he was the underpaid nerd, who was pale as a ghost for working nights only, was paid a pittance and wa...
10 Change-Management Strategies That Are Backed By Science.
I've been studying change leadership for over 25 years, but only recently have researchers been able to use technology like functional magnetic resonance imagery (fMRI) to look at the brain and see what actually happens when we're faci...
Is Your Organization Losing Half its Revenue Due to Poor Change Management?
I’m sure you’ve had the experience of sitting and listening to a new vision or strategy from the CEO, sometimes these are a hit, and you can’t wait to jump on the bus, but in some cases you can tell the impact of these cha...
Delivering Effective & Relevant Training to the Modern Learner.
Recently I had the pleasure of facilitating the OI Global Partners meeting in Toronto, ON
Leadership Development is a Global Challenge.
Leadership development continues to be an important strategy, supporting organizational growth in all types of economies, this is driven not only by growth of the company with resulting promotions and increasing leadership complexity, but a...
'Specific Curiosity – The Trick for Building Innovation Bench-Strength for Organizations.
A New Reality for Businesses:  There has been much discussion lately about disruptors – present and future – to the hospitality industry and what this means for leaders and strategic planning; So what measures should an org...
Instantly Improve Team Communications by Overturning 9 Dangerous Myths.
We've all indulged in magical thinking, why else would so many people rush to buy tickets when the Powerball jackpot swells to $400M, even though their chances of winning are dramatically slimmer?  How many people believe that if they ...
Note to the C-Suite: Do You Encourage or Discourage?
I was originally going to title this article: Leaders: Do You Encourage or Discourage? Sadly, I instantly realized the title was wrong and will share my reason for that later, so read on
The Changing Relationship of Supervisors and Employees
How managing this relationship evolves over time and fairness is the beginning of a solid relationship between supervisors and employees, but other factors soon become more important
Finding the Right Personality Fit for Your Team.
Putting together a team that not only has the required skills but also a mix of personalities that complement one another is essential for success
The Power of Benefits.
In the War for Talent, employee benefits have great power and a recent report from the insurance company Aflac, details just how powerful a role benefits play in attracting and retaining good people
Using Branding to Communicate Internal Change.
Building awareness and getting the sort of engagement in a change programme that results in high levels of individual adoption of the change can be challenging and most organisations have a myriad of messages being communicated through a va...
Knock, Knock. Who’s There? Understanding the Merits of Candidate Background Checks.
This era of big data, global connectedness, and instant access to a wealth of social media information makes it tempting for organizations sourcing or vetting executive talent to assume that it is easy to 'see what you are getting' with pot...
There’s Nothing More Expensive than Cheap Managers.
How to optimize your hotel workforce, a well-trained staff will mean a well-run hotel:  Labor is the principal operational expense in the hotel business, according to a survey of our GMs, this doesn’t come as a surprise, as ...
Dealing with a Toxic Culture: Potential Chokeholds on Innovation.
In our new book due out soon, The Innovation Race, we touch on an intriguing story about the development of today’s mobile phone software, the concept of the humble ‘app’, now a staple to millions of smartphones, was ...
Big Changes In Employee Training.
For those of you who have employee training contracts with larger companies, you probably got the memo: things have changed; A recent report by Deloitte on human capital trends explains some of those changes
Divisive Devices: Navigating Workplace Pitfalls Caused By Connectivity And Mobile Apps.
With the proliferation of computer and mobile applications designed to streamline workplace communication and connect employees to one another in virtual settings, the problem has only become more pronounced
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 Most Recent Articles
Tapping into the Hidden Job Market.
Friday, 23rd June 2017
A client recently told me that she wanted to 'find' the hidden job market but did not know where to start, so, what defines a 'hidden' job opportunity? Why are these positions 'hidden?' And how do you target, research and successfully network into companies to meet hiring decision makers? Currently, over 80% of jobs are not advertised or they are already filled before they are posted

Why the Tech-Enabled Workplace Tops the Corporate Wish List.
Wednesday, 14th June 2017
While some recent office construction plans have focused entirely on open-plan layouts and stand-up desks, one particular feature of the modern workplace has shot up the priority list of many companies – interactive technology

Four Signs of Low Employee Morale in Your Hospitality Business.
Monday, 12th June 2017
Identifying the signs of low employee morale can help you enhance the guest experience and improve service

Marijuana For Everyone? Society’s Changing Attitude Reflected In Workplace Practices.
Friday, 9th June 2017
We’ve entered a new era of acceptance when it comes to the legally permitted use of marijuana; as of today, 28 states have legalized medical use of the drug, and eight states permit its recreational use and with over half of the states permitting some form of marijuana use, employers may be understandably confused about how this shifting stance will impact their businesses and current workplace drug testing programs
 Most Read in this Section
A Perspective on Leadership Readiness
Tuesday, 21st February 2017
Living on the Fault Line:  The pressure is mounting on HR leaders and their teams to do more with less, demonstrate ROI, and keep pace with a rapidly changing business landscape

6 Secrets to Building the Best Innovation Team
Tuesday, 28th February 2017
The most innovative companies know how to leverage collaborative approaches, here we identify six essential strategies for ensuring a more collaborative innovation team that harnesses co-creation

Top 20 Immigration Compliance Tips For Hospitality Employers
Tuesday, 7th March 2017
Recent events have made clear that immigration compliance will be a main focus for the Trump administration, as the hospitality industry has always been a target for such investigations, we expect the scrutiny to increase in the not-too-distant future

There are Six Senses to Life, but Seven Senses to Interviewing
Wednesday, 25th January 2017
It has been my job, over several years (and then some) to interview candidates and, better yet, coach them on the interviewing process

A Flexible Global Workforce
Friday, 23rd December 2016
In our book Lean & Meaningful: A New Culture for Corporate America, we talked at length about the Corporation of the Future, it featured a core nucleus of executives and administrators, plus groups of contingent workers and free-agents, who come and go, as needed

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