|How Self-Service Technology is Enhancing the Guest Experience.|
At hotels around the world, the friendly face of a concierge who remembers your name could soon be replaced by technology that aims to do just the same and when it comes to a great hotel stay, that personalized touch is often the defining f...
|Why Currency Fluctuations Provide Revenue Strategy Opportunities to Savvy Hoteliers.|
Currency fluctuations are the norm, exchange rates have always peaked and troughed, so why do hoteliers hold their breath each time a major currency, such as the pound sterling, takes a nosedive? The pound plummeted against the dollar once ...
|How Your Property Management System Directly Impacts Your Hotel’s Operational Efficiency.|
Hoteliers put their guests first, making sure they feel welcomed no matter when or where they may travel, We call this True Hospitality – the ability to know your guests’ unique expectations and deliver experiences tha...
|Resort With A Real Estate Ownership Component: A Turnaround Case Study.|
Whether the setting is sun-and-sand, snow-and-ski, or an indoor water park, today’s destination resorts commonly feature real estate ownership programs, structured as whole ownership, fractional ownership, or timeshare, these 'residen...
|Choosing the Right Hotel PMS: The Key to Enhancing Guest Experience While Streamlining Operations.|
The right property management system helps hoteliers make their operations as efficient as possible while also enabling them to provide the best possible guest experience, this statement of what a hotel PMS does sounds very simple, and in a...
|4 Reasons Landing Pages are Right for Your Hotel Marketing Strategy.|
The booking button on your hotel website is the goal – it’s not the strategy, to persuade guests to book, you need a hotel marketing strategy to drive qualified traffic to your site and, once they’re&nb...
|5 Marketing Tools Offered By Web Hosts.|
The success of your business online is dependent on how robust your marketing is, your website or online shop will only address your targeted market if you have the best marketing tools and strategies, this has to start from having a web ho...
|Cost Segregation Studies for Hospitality Assets.|
The Internal Revenue Code (aka the 'IRS Code') requires that the cost of commercial property be expensed over its designated recovery period and this annual expense, known as depreciation, is a benefit to the owners of commercial properties...
|Corporate Governance And M&A Activity in Hospitality: Boards, Shareholders And (Potential) Conflicts of Interest.|
Consequences of M&A activity in the hospitality industry are increasingly making headlines, fuelled by a greater complexity of owning- and operating structures and an ever larger number of international stakeholders that are involv...
|Hotel Technology Trends - Infographic.|
A snapshot of how the hotel industry is evolving with the advances in technology and where it needs to look to for the future
|The Value of a Hacked Company.|
Most organizations only grow in security maturity the hard way — that is, from the intense learning that takes place in the wake of a costly data breach
|Hotel Leaders, 'What’s Your MTP?' – A Question About Business Transformation and Technology.|
There may be no better way for hospitality firms to learn and gain inspiration for successfully transforming their businesses by leveraging technology than by looking at some of the 'unicorns' that have successfully tapped into the hospital...
|Decoding What it Takes to Become a CIO in Asia.|
Despite being relatively new, the role of Chief Information Officer is fast establishing itself as a key part of the executive suite, the role faces an extremely fast-changing environment amid the speed of technology advancements, which lea...
|Speed Kills: Five Ways Your Hotel Website Slows Revenue.|
We live in a world of instant gratification, where people grow impatient over anything that isn’t lightening fast, where sluggishness is the cardinal sin of any business online and where travelers ruthlessly abandon any hotel website ...
|Credit Cards, Greater Risk, Greater Use.|
The use of credit cards has increased dramatically over the past few years, not only are transient guests using credit cards to pay for their guest rooms and incidentals, but group and event planners are now paying their master bills for co...
|Resolving the Founder – Private Equity Dilemma.|
Many of the restaurant industry’s brightest young brands are seeking private equity partners in a search for rapid growth, led by a founder’s passion and capital commitment by private equity, this partnership has allowed for unp...
|Payments in China – It's About Dealing with a Multitude of Options.|
Be it for various payment channels or optimizing the payment interface, travel brands need to handle payments strategy diligently in China
|Getting Ahead of Digital Disruption.|
Exclusive Feature: Microsoft Germany's Marco Richardson said that companies holding back from going digital will be become obsolete; Richardson, whose job title is Technical Evangelist, said that while customer service representatives...
|This is Why People Fear the 'Internet of Things'.|
Imagine buying an internet-enabled surveillance camera, network attached storage device, or home automation gizmo, only to find that it secretly and constantly phones home to a vast peer-to-peer (P2P) network run by the Chinese manufac...
|Counterfeit Money Impacts the Hotel Industry and What They Can Do to Help.|
Exclusive Feature: Counterfeit money is a problem that is prevalent in many countries around the world, it has been affecting the hotel industry and all of their guests on a global scale for decades
|4 Examples of Fair Use Debates in the Digital World.|
Forty-five percent of executives think it’s okay to share other brands’ information as either digital or print paid content, but copyright violations can have disastrous consequences
|Implementation of the11th Revised Edition of the Uniform System of Accounts for the Lodging Industry - Part 7.|
The 11th Revised Edition of the USALI contains some significant changes that are very obvious to readers, examples include the addition of a new Undistributed Department (Information and Telecommunications Systems), or the movement of Non-O...
|The Perils of Using an Open-Source Content Management System (CMS) to Power the Hotel Website.|
Hoteliers are managing multi-million dollar properties, they have fiduciary responsibility to maximize the property's direct online channel presence, boost direct revenues, and lower the costs of online distribution
|Are Wi-Fi and 4G LTE on a collision course?|
The way Wi-Fi technology has grown over the last two decades is nothing short of phenomenal and what began as a simple way to wirelessly network isolated clusters of home or business infrastructure within a limited area has become an essent...
|Keeping on the Right Path: 10 Considerations for Optimizing Your Booking Engine.|
If you enjoy the great outdoors you can understand the importance of the simple things, whether you’re camping, fishing, hiking or just having a family picnic, it’s a great way to relax and press the ‘reset’ button
|Implementation of the11th Revised Edition of the Uniform System of Accounts for the Lodging Industry - Part 6.|
In an effort to assist hotel owners and operators with their implementation, the FMC is presenting a series of monthly articles that address some of the most frequently asked questions
|Budget Accuracy Benefits All.|
Since 2001, PKF Hospitality Research has assessed the accuracy of hotel budgets and over the past 14 years, one trend has become very predictable: during times of industry prosperity, hotel budgets are extremely accurate
|Implementation of the11th Revised Edition of the Uniform System of Accounts for the Lodging Industry - Part 5.|
The 11th revised edition of the Uniform System of Accounts for the Lodging Industry (USALI) was published in the spring of 2014, with an implementation date of January 1, 2015 and the responsibility for revising the USALI lies with the Fina...
|Want People To Actually Read Your Hotel Website? Here’s How.|
You want all of your customers to know your property intimately, to love it, to book it over and over again; 'And, they would,' you tell yourself, 'If only they would just go to our website and read all the beautiful details of what m...
|Travel and the Digital Payment Revolution.|
Cryptocurrencies such as Bitcoin became mainstream in 2010, the underlying cryptocurrency technology platform allows for anonymous payments between any two parties, essentially providing a cash-like alternative for the digital age
|Top Revenue Generating Design Trends [1 of 5].|
With the countless website design options being offered today, it is hard to figure out what you need in order to create a website that looks great and, more importantly, creates revenue for your business
|Five Things your Hotel Website Must do to Reach & Win Today's Connected Customers.|
Think about this: What is the purpose of your hotel’s website? Yes, your website can help build your brand, increase awareness of amenities or give customers opportunities to book special events, but its first and foremost ...
|Implementation of the11th Revised Edition of the Uniform System of Accounts for the Lodging Industry - Part 4.|
The 11th revised edition of the Uniform System of Accounts for the Lodging Industry (USALI) was published in the spring of 2014, with an implementation date of January 1, 2015, the responsibility for revising the USALI lies with the Financi...
|Four Things Hotel Owners Want From Their Asset/Management Teams.|
It’s the single, most weighted decision hotel owners have to make that will determine their property’s ultimate fate; Choosing a hotel and asset management company is no small task, as the impact of your decision can mean ...
|Implementation of the11th Revised Edition of the Uniform System of Accounts for the Lodging Industry - Part 3.|
The 11th revised edition of the Uniform System of Accounts for the Lodging Industry (USALI) was published in the spring of 2014, with an implementation date of January 1, 2015; The responsibility for revising the USALI lies with the F...
|Implementation of the11th Revised Edition of the Uniform System of Accounts for the Lodging Industry - Part 2.|
Treatment of service charge for revenue and expense reporting in the hospitality industry
|Implementation of the11th Revised Edition of the Uniform System of Accounts for the Lodging Industry - Part 1.|
The first Uniform System of Accounts for the Lodging Industry – USALI - was published in 1926; Just think about this for a minute – in the fast-paced environment we live in today we hardly give any thought to what happened yeste...
|Dual-Branded Hotels: Do Operating Efficiencies Exist?|
The pace of new hotel construction is picking up, according to STR, there were 1,003 hotels under construction in the United States as of January 2015; This is up 31
|A Few Qualities that Every Hotel Website Should Have.|
It is important to every hotelier that their customers have a good experience during their stay, however, it is also important to provide a great experience for them before they even step foot onto the property
|Fixed Expenses Aren't Really Fixed!|
In most hotel P&Ls, usually towards the bottom, is a heading called Non-Operating Income and Expense, formerly known as Fixed Expenses, few costs are uncontrollable in a hotel and there are simply some expenses which take longer to redu...
|Trend Your Hotel's Website in the Right Direction.|
Looking at yesterday's digital marketing trends are a great way to keep to keep your focus on tomorrow; Let's look at the 2015 trends so far and compare them to 2014's and make sure you're going in the right direction
|Crafting an Apple Watch app - It's About Delivering Info in Lightweight Manner.|
By its nature, the Apple Watch is meant for consumption of bite-sized pieces of information, in a fraction of a second; we talk to top two OTAs – Ctrip and India’s Cleartrip about their new apps
|The Shrinking Terms of Hotel Management Agreements.|
Better bargaining position for hotel owners on HMAs - The relationship between hotel owners and managers continues to evolve, hotel management agreements historically were long-term, fifty to sixty year terms were common, however, in ...
|Benefits of a Cloud Based PMS.|
Independent hotels have to wear many hats to ensure their hotels are operating properly, but this workload can often come at a cost
|Let's Talk About Cost Controls.|
A hotel manager's most important tasks are making money for the owner and maintaining the asset, satisfied guests and motivated employees are among the tools, but cost controls are also critical components of the formula
|Asset Management Strategy Must Consider Your Hotel Investment Horizon.|
The common goal for hotel operators and those who provide asset management on behalf of owners and investors is generally to maximize income with the minimal capital necessary to maintain the quality and value of the hotel
|Five Things to Know About Hotel Financing in 2015.|
US hotel fundamentals are at record levels and destined to outlive the peaks of the previous real estate cycle if positive economic forecasts pan out and lenders maintain their discipline, experts tell Real Estate Capital
|Asia: The Case for Better Corporate Governance.|
Prior to 2008, Asia held a reputation as the Wild East in terms of corporate-governance and the way companies monitored their operations, but the world has changed entirely since the global financial crisis, and forward-thinking companies i...
|5 Myths About Financial Analysis and Numbers.|
The reasons why Financial Analysis is something considered outside the realm of an individual with a non-finance background are the myths that surround it; The fact that the phrase 'financial analysis' sounds very technical contribute...
|Perfect Service - Also On Your Hotel Website!|
Exclusive Feature: The hotel business is one of the branches which has changed a lot through the internet: Nowadays, guests are independent and also the selection of the hotel - and of course the booking process have changed a lot
|Qunar Counting on Its Technology-Driven Operational Efficiency for a Break-Through.|
What would it take for Qunar