Return to our Home page Search
Click here for the hotel and hospitality news from around the globe Hotel, Travel and Hospitality Articles Videos and in-depth Interviews
Read more now
Read more now
Read more now
Do Your Job Descriptions Inspire Greatness?
By Kevin Dwyer
Saturday, 19th April 2014

I received an email from the MD recently, which included the following: 'You have been doing such a brilliant job in your role for the last six months to a year. You have been insightful, capable of honest reflection for all of us, super hard working and diligent'. It was completely unexpected feedback, and it made me smile. Then think. And then, it made me write.
It may sound soppy, but I love work. I enjoy coming into the office and being surrounded by a wonderful group of people. I revel in the adult conversation and the opportunity to exercise another part of my brain, the one that is forced into hibernation when I am in ‘Mummy mode’ on my non-work days.
But those reasons are not the driving force behind the feedback I received. Upon reflection, I believe I owe it to a 2-page Microsoft Word document titled: ‘Content Marketing Specialist – Position Description’. Or Job Description, if you prefer.
Reading through my job description, I had an ‘aha!’ moment. This document has had a profound impact on me, and here’s how:
Now I know what I’m doing, (or supposed to be doing)
A job description sets boundaries. I know how I should be spending my time, and what my priorities are.
Amongst its contents are the headings of ‘Accountabilities’ and ‘Responsibilities’ – which are worth mentioning, because the two terms are not interchangeable (contrary to popular belief). My job description tells me what I am Accountable for – the areas I am ultimately answerable for, in terms of the company’s performance – and what my Responsibilities are – the activities or tasks that I am to carry out. I know when I am ‘doing my job’, versus when I am helping someone out with theirs.
Now I know where I need to go

Having a clear and easy to understand job description provides clarity, and an understanding of what is expected of the employee. A compass as well as a destination, metaphorically speaking.
I have been able to determine what I need in terms of tools, resources and equipment, in order to perform my role. I have also been able to use my job description to drive my performance plan, enrolling in training courses to bridge my self-identified skills gaps.
I have enjoyed exploring a new role, and have been excited about where I can take it.
Now I know my role does in the context of the rest of the organisation
An organisation chart doesn’t tell someone why their role exists, or what part its cog plays in keeping the machine running. A well written job description can. It provides context in how it interacts with other roles, and how it contributes to the bigger picture.
Where there is possible overlap between similar roles, it provides definition to avoid any confusion.
In closing
We talk a lot about giving people purpose, and I believe that my job description has done just that.
With the clarity it provided, coupled with my own personal leadership and initiative, I have a newfound confidence in my professional life.
Do the job descriptions in your organisation resemble a laundry list of tasks? Or do they provide a framework within which your employees can innovate?
Are they read, digested and carried around like a treasure map (either literally or metaphorically)? Or are they shoved in a random manila folder, never to see the light of day?
Which outcome would you prefer your job descriptions inspire?

Contact Kevin by email at or via phone on +61 (0)408 508 490

Advertise with ...[Click for More]

~ Important Notice ~
Articles appearing here contain copyright material. They are meant for your personal use and may not be reproduced or redistributed. While 4Hoteliers makes every effort to ensure accuracy, we can not be held responsible for the content nor the views expressed, which may not necessarily be those of either the original author or 4Hoteliers or its agents.

Learn more about DigiJames - in room technology
 Related Articles  (Click title to read)
Top 5 Legal Trends For Hospitality Employers.
Information is an Asset.
Should You Install Security Cameras In Company Bathrooms? (Hint: NO)
Social Media Recruiting - Beyond Sourcing.
 Latest News  (Click title to read article)
Results of its global hotel management contract survey
Thursday, 21st August 2014

We're kicking AirAsia ass says Nok Air boss
Thursday, 21st August 2014

Tourism in the Baltic States in the ascendant – need of new hotels
Thursday, 21st August 2014

Swiss-Belhotel expands Middle East footprint
Thursday, 21st August 2014

LEED certification boosts hotel revenue
Thursday, 21st August 2014
 Latest Articles  (Click title to read)
What in Hell is the USP? And Why Do You Need One? Redux
Thursday, 21st August 2014

A Brief Guide to Managing Your Hotel's Digital Assets
Thursday, 21st August 2014

Robotic Service
Thursday, 21st August 2014

Ritz-Carlton Brings Brand Insights To LinkedIn
Wednesday, 20th August 2014

Global Update: Who's Where and Doing What - July 2014
Wednesday, 20th August 2014
 Most Read Articles  (Click title to read)
Global Update: Who's Where and Doing What - June 2014
5 Social Media Trends to Embrace this Year
Global Update: Who's Where and Doing What - May 2014
Marriott Offering Rewards Points for Social Media Posts
New HR Study: Candid Recruitment Experiences with LinkedIn

© Copyright 4Hoteliers 2001-2014 ~ unless stated otherwise, all rights reserved.
You can read more about 4Hoteliers and our company here

Use of this web site is subject to our
terms & conditions of service and privacy policy