Return to our Home page Search
Click here for the hotel and hospitality news from around the globe Hotel, Travel and Hospitality Articles Videos and in-depth Interviews
CONCIERGE DESK
Read more now
Read more now
Read more now
Bullies in the Workplace.
By Carol Kinsey Goman, Ph.D.
Saturday, 12th April 2014
 

I met Brenda when she managed a 2,000-person department for a Fortune 500 company; 

Brought in to help her with an upcoming change initiative, I was impressed by Brenda’s intelligence, creativity, political savvy, and dedication to her job. She had all the qualities of a senior executive – which was her career goal.
 
But she was also a bully. One direct report described her as a “kiss-up and slap-down kind of manager.” The targets of the bullying were especially demoralized, but even those on her staff who only witnessed the bad behavior began to devote more energy to protecting themselves than they did to helping the company.

Brenda’s dysfunctional management style eventually led to a decline in her department’s performance and, as a result, the change initiative was abandoned. Eventually Brenda’s career was derailed by the increasing number of enemies she made with every nasty glare and mean-spirited remark. She resigned when it became obvious that she would never get the promotion she coveted.
 
Stories about bullies don’t always end with them resigning in disgrace. In fact, many bullies thrive. You may even be working for one.
 
By definition, workplace bullying is the repeated, health-harming mistreatment of an employee in the form of verbal abuse or behaviors that are threatening, intimidating, or humiliating. Bullies at work practice psychological violence. They yell, insult, throw tantrums, steal credit, spread rumors, withhold crucial information, and/or socially isolate their targets by excluding them. The body language of bullies includes staring, glaring, or totally ignoring the target when he/she speaks. Bullies often engage in aggressive finger pointing, invade personal space and use touch as a measure of control (a bone-crushing handshake) or a means to patronize (a pat on the head).

  • According to a 2010 Workplace Bullying Institute Survey, 13.7 million adults reported being bullied at work.
  • Bullies are typically bosses. In fact, 72% of bullies outrank their “targets.”
  • Bullying is not illegal unless the target is a member of a status-protected group (due to gender, race, age, etc.) and the bully is not a member.
  • The financial damage bullies do to their organizations is often undetected, but can be seen in the cost of increased turnover and absenteeism and in decreased employee engagement and collaboration.
Some bullies are put into leadership positions because they appear to be smart, ambitious, results-oriented and “take-charge.” All of which may be true (as in Brenda’s case), but in addition to those more positive characteristics, most bullies lack empathy. They seem immune to the suffering of others.
 
Dr. A.R. Mohammad, an addiction expert and adjunct professor of addiction medicine at the University of Southern California, offers this perspective:

 “Addicts have some inherent characteristics. They have an inflated self-esteem and a false sense of entitlement. These characteristics may lead to bullying.

Furthermore, occupation is one of the environmental risk factors of addiction. People who have high-pressured jobs, are under a lot of stress, and have easy access to drugs and alcohol are more prone to develop addiction. Bullying would be another way to cope with that stress.”
 
So how can you tell if you’re working for a bully or just a tough boss?
 
One way is to realize that tough bosses treat people equitably. They may be hard on everyone, especially during a crunch time, but they tend to ease up when the crisis is over. Bullies target only a few, and their bullying is relentless.
 
Another way to gauge whether or not you are being bullied is by monitoring your mental and physical reactions. Targets of constant bullying often become physically ill. Especially prevalent are cardiovascular and gastrointestinal diseases, and a common first sign is hypertension. Targets also suffer emotional distress, including self-doubt, plummeting self-esteem, and depression.
 
Worn down mentally and physically, it’s no wonder that when it comes to dealing with bullies in the workplace, a lot of targets don’t even try. They simply quit their jobs.
 
If you are being bullied at work, here are few tips:
 
1. Realize you are being bullied and it’s not about you and your work. It’s about dominance and control.
2. Take a stand from the beginning. (This is the most vital tip as targets suffer added pain and shame from not standing up to the bully in the first place.)
3. Stay professional. Speak calmly and confidently, and make your position clear.
4. Document and confide in others you trust.
5. Report it to Human Resources if the bullying continues.
 
BTW: I’m the co-author of Every Body’s Talking a new book on body language for children in grades 4-8. The book is filled with tips for projecting self-confidence and for understanding and responding to the nonverbal signals from teachers, parents, and friends. But that’s not the main reason I wrote it. Learning to read body language is also an effective way to develop empathy for others – and in turn, hopefully, reduce the bullying that has become such a problem on grade school campuses.
 
In the schoolyard or in the workplace, bullying is a way to exert control over others through intimidation. Without a doubt, children who are bullies on the playground grow up to become bullies in the boardroom.
 
Carol Kinsey Goman, Ph.D. (www.CKG.com) is an international speaker at corporate, government, and association events.

Advertise with 4Hoteliers.com ...[Click for More]

~ Important Notice ~
Articles appearing here contain copyright material. They are meant for your personal use and may not be reproduced or redistributed. While 4Hoteliers makes every effort to ensure accuracy, we can not be held responsible for the content nor the views expressed, which may not necessarily be those of either the original author or 4Hoteliers or its agents.

Learn more about DigiJames - in room technology
Advertisment  
 Related Articles  (Click title to read)
Supporting The Creative Process.
Is it a Dream or a Vision.
Should You Install Security Cameras In Company Bathrooms? (Hint: NO)
Implementing Organizational Project Management
 Latest News  (Click title to read article)
Results of its global hotel management contract survey
Thursday, 21st August 2014

We're kicking AirAsia ass says Nok Air boss
Thursday, 21st August 2014

Tourism in the Baltic States in the ascendant – need of new hotels
Thursday, 21st August 2014

Swiss-Belhotel expands Middle East footprint
Thursday, 21st August 2014

LEED certification boosts hotel revenue
Thursday, 21st August 2014
 Latest Articles  (Click title to read)
What in Hell is the USP? And Why Do You Need One? Redux
Thursday, 21st August 2014

A Brief Guide to Managing Your Hotel's Digital Assets
Thursday, 21st August 2014

Robotic Service
Thursday, 21st August 2014

Ritz-Carlton Brings Brand Insights To LinkedIn
Wednesday, 20th August 2014

Global Update: Who's Where and Doing What - July 2014
Wednesday, 20th August 2014
 Most Read Articles  (Click title to read)
Global Update: Who's Where and Doing What - June 2014
5 Social Media Trends to Embrace this Year
Global Update: Who's Where and Doing What - May 2014
Marriott Offering Rewards Points for Social Media Posts
New HR Study: Candid Recruitment Experiences with LinkedIn
 Useful Links  (Click company to visit)
A-Listings - Exclusive Links Section @ 4Hoteliers
www.4hoteliers.com/4hots_mshw.php?mwi=9

AETHOS Consulting Group ~ Overview and Articles
www.4hoteliers.com/4hots_mshw.php?mwi=72

Book Hotels & Travel
www.hotelscombined.com/?a_aid=105951

Connect with us at LinkedIn
hk.linkedin.com/in/4hoteliers

Customized Hotel & Restaurant Equipment
www.forkandchopstick.com

Digital Innovation Asia
www.digitalinnovationasia.com

Follow us on Twitter!
www.twitter.com/4hoteliers

Hospitality Consultants ~ Lifestyle Concepts
www.lifestyle-concepts.com

Hospitality IT & Technology
www.nonweiler.com

Hotel Opening Processes: Exploring better ways to open new hotels.
www.hotelopeningprocesses.com

ITB 2015 Marketing
www.4hoteliers.com/news/story/9725

Private, luxurious holiday villa in Valbonne
www.villa-valbonne-biot.com/en

Sayang - For True Wine Lovers
www.sayangwines.com

TravelDaily China Travel Distribution Summit
event.traveldaily.cn/23/index_en.aspx

TV4Hoteliers.com - Live Interviews
TV4Hoteliers.com

Wynamics ~ Working the Dynamics of Wine
www.wynamics.com

ZIXI - Your Asian Partner: Advisory - Sourcing - Project Management - Market Entry
zixi.hk


© Copyright 4Hoteliers 2001-2014 ~ unless stated otherwise, all rights reserved.
You can read more about 4Hoteliers and our company here

Use of this web site is subject to our
terms & conditions of service and privacy policy