|The Link Between Customer Service Social Media.|
By Impact Learning Systems
Friday, 11th October 2013
In what way is your business using social media to enhance the customer experience?
Companies are now hiring social networking solution managers for their customer service department; social networking isn't just for the marketing department anymore!
While marketing departments hire and put to work Community Managers to promote company news, product deals and launches, and set up messaging to drive traffic to the company website, customer service departments are hiring Community Representatives to respond to social media inquiries, complaints, frequently-asked questions, and any other incoming message from a customer that takes place throughout the social networking world.
Courtesy of: Impact Learning Systems - www.impactlearning.com