Strategies to Turn Your Hotel Staff Into a Top Team. By Roland Wildberg ~ Exclusive from ITB Berlin 2013 Wednesday, 10th April 2013
Exclusive Feature: Klaus Kobjoll is a rarity, as far as entrepreneurs go; he has set for himself rigidly high standards for running his business – Hotel Schindlerhof, near Nurnberg, Germany - making no compromises in the process.
He has installed total quality management as a tool for his success. His business model takes into account employee interests equally to customer satisfaction.
Leaving room for employee input as well as their active involvement in running his business has not only made his hotel one of Germany’s most productive workplaces, it has also garnered him and his team countless awards, European, German and international, in all business categories.
Innovation, quality and customer interest are essentials in his business – aspects of which he shared with other hoteliers, during the ITB Travel Fair in Berlin.
Kobjoll warns hoteliers that they will not be able to satisfy every customer nor should they try to do so. But it is essential to set high standards and uncompromising customer service in order to get as close to that goal as possible.
His small country-cottage is now an ever expanding hotel of nearly 100 rooms, following a 14.5 million Euro investment. His turnover in 2012 amounted to a modest 7million Euros. In productivity numbers, however, he earned approximately 125,000 Euros per employee.
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