By Roland Wildberg ~ Weekly Exclusive - Views On The Latest Trends
Monday, 7th January 2013
Exclusive Feature: Whether hotel managers are probably wasting a thought about the guest's vertical stay in the room?
Hotels seem to be an invention of the Puritans – this seems to be the only convincing explanation that in many hotel rooms a stay at the period after breakfast and before dinner is apparently not scheduled.
Sleep allowed - work prohibited! After waking up, dressing and washing, you should leave the room immediately and before bedtime may not revisit. Although this is not communicated openly, the guest can still feel it frequently.
If they could, some hosts would probably even use the room in the meantime otherwise, just as workers' housing in the dark period of early industrialization often were slept at by two parties. Of course, you are not advised to imitate the private operator of a small budget hotels at Cadiz in Southern Spain, who declared friendly, but very emphatically at our check-in: "Between 10 and 15 clock the house is closed to clean it. You can walk outside at this time. "
In his business model, opposition was not provided. The favorable room rate and the good weather made it easy for us at that time, to endure two days stay without interfering with his house rules. Oh well - at least honest this attitude is! Because in many hotels the stay in the room during the day is allowed officially, but in reality they make the presence of the guest as strenuous as possible.
It starts with the fact that we often encountered as a seat the most amazing objects, but not a comfortable chair in addition to table, easy to work with and without fatigue. Many hotel rooms resemble torture chambers, the chairs are inspired by medieval stretching benches. Sure, many will argue now, who wants to work in the room, shall book a business hotel.
We do disagree: 1/restricts this selection the offer strongly, 2/ it increases the prices drastically (for their traveling employees many companies do not book business level for years any more) and 3/ it also does not correspond to the everyday life, because no longer just business travelers use their laptop on the go. At U.S. airports alone every week around 12,000 laptops disappear, the U.S. air traffic control has recently been determined - that can not only be traveling managers. Besides, according to a recent study Sheraton are mostly already on the road with pad and thus require no writing desks any more ...
But even if only for a little both old fashioned and funny as writing a postcard – even go down from 13 Stock to the lobby to look for a chair there and ward off an officious waiter, just to greet loved ones at home? But already the handwritten ten lines in many hotel rooms cause unpleasant exhausting, because a) no table is present b) chairs in the comfort level of pews ruin the back c) the only light is positioned so that the own shadow on the leaf falls d) the heat in the room is not working or a), b), c) and d) alltogether.
Sometimes a desk is available but lacks the power outlet is defective or five meters away (and thus for a normal power cord too far away. In Swedish Capital Stockholm, we were happy about a power strip directly on the desktop, although it was fully booked. We accidentally pulled the plug on the TV, which was coupled with a very reliable and very loud anti-theft alarm. The famous proverbial coolness of the Swedish assistant saved us police investigation.
Many managers seem to believe anyway: Who has WiFi in all rooms, needs no comfortable chairs. This is of course nonsense. Unfortunately, the trend is towards gadgets: to find oneself through technical gadgets a PR success seems to be opportune as long with thoughtful interior design to ensure guest satisfaction on the long term.
Something like the Citizen M Amsterdam: Everything inside their rooms goes only by radio. The Mood pad works like a gigantic master remote control, let the curtains himself, control TV, air conditioning, lighting and video. Maybe it is good electric toothbrush as soon yet? If we shuffle meetings, interviews or even a vulgar sightseeing tour into the hotel room, we just want to NOT use a new device, but look forward to normal handles.
But who wants to wean ourselves, we should do as a paying guest just nothing for ourselves. Even wilder the Four Seasons at Palo Alto drives in the United States: There not even have an optical peephole - a webcam transmits the information of who knocks straight to your door (if that is at all possible in a well-digitized Hotel), on an LCD display.
Need more technical gadgets? The Swiss luxury resort of Saas-Fee has a breakfast robot. The machine is available at the buffet, presses fresh fruit juice and cooks soft boiled eggs to order with milliseconds precision. The benefit, of course, nothing, because the eggs are laid (still) from real chickens, but it shows that progress is unstoppable for the hotel industry.
This is strictly an exclusive feature, reprints of this article in any shape or form without prior written approval from 4Hoteliers.com is not permitted.
Roland Wildberg is Travel Writer and Correspondent based in Berlin, Germany. He started as an Editor for the National daily 'Die Welt' (tourism section), later on switched to a freelanced career and nowadays mainly publishes on the Web. Observing the hospitality industry always has fascinated him as it looks like the perfect combination of sleeping and writing – work-live-balance as its best.
Roland also heads the annual 4Hoteliers ITB Berlin news micro-site journalist and video/photo teams. For more info: www.4Hoteliers.com/itb