Return to our Home page Search
Click here for the hotel and hospitality news from around the globe Hotel, Travel and Hospitality Articles Videos and in-depth Interviews
CONCIERGE DESK
Read more now
Read more now
Read more now
US Independent Hotel Turns to Chinese Travelers.
By Melanie Nayer ~ Weekly Exclusive - Views On The Latest Trends
Wednesday, 19th December 2012
 

Exclusive Feature: From Chinese websites to traditional Chinese welcome amenities like hot tea, slippers and special in-room dining menus, hotels around the world are catering to the affluent Chinese travelers.

Now boutique and independent hotels are turning their attention to the lucrative market.

The Charles Hotel, located in Cambridge, Mass., announced the launch of their customized Chinese website ( www.charleshotel.cn ), which was designed specifically to target the growing Chinese tourism market. This is the first independent hotel in the United States to have a localized Chinese website hosted in Hong Kong.

“We know that the Chinese traveler is a discerning guest, one that does a vast majority of their travel planning and booking online,” said Alex Attia, General Manager of The Charles Hotel. “We created the site to make the process of International travel as seamless as possible for the Chinese traveler.  Additionally, we are offering specialized packages and tours designed specifically to their interests.”

The hotel will also launch Chinese-specific packages, as well as customized amenities, to help Chinese travelers feel more at home during their stay. Earlier this year, Hilton and Starwood hotels launched individual hotel programs aimed at Chinese travelers, which included everything from Chinese service tea upon arrival to Chinese TV stations in guest rooms.

Hilton Hotels & Resorts' Hilton Huanying (taken from the Chinese word for "welcome") features a dedicated front desk member who is fluent in Chinese. The program also offers a selection of Chinese teas, slippers, a welcome letter written in Chinese, and a variety of traditional Asian foods and dim sum. The Starwood program, called Starwood Personalized Travel, gives Chinese guests a packet of local area information upon arrival with all the shopping, sightseeing, tourist attractions and restaurants translated into Chinese.

The launch of The Charles Hotel's new website is just another way to capture the growing Chinese tourism market, which saw nearly 60 million tourists travel abroad in 2011.  And the numbers will continue to climb in 2013. Earlier this year, residents working or studying in Beijing, Tianjin, Shanghai, Chongqing, Guangzhou and Shenzhen will no longer need to be registered to a household to be eligible for a passport/travel pass, making it easier for them to enter the U.S.

This is strictly an exclusive feature, reprints of this article in any shape or form without prior written approval from 4Hoteliers.com is not permitted.

Melanie Nayer is a hotel reviewer and expert on luxury travel around the world. She has covered all aspects of hotels including corporate restructures, re-branding initiatives, historical aspects and the best of the best in luxury hotels around the world.

Melanie writes a weekly exclusive column for 4Hoteliers.com

Advertise with 4Hoteliers.com ...[Click for More]

~ Important Notice ~
Articles appearing here contain copyright material. They are meant for your personal use and may not be reproduced or redistributed. While 4Hoteliers makes every effort to ensure accuracy, we can not be held responsible for the content nor the views expressed, which may not necessarily be those of either the original author or 4Hoteliers or its agents.

 Related Articles  (Click title to read)
Ritz-Carlton Announces More Exclusive Experiences for 2013.
Taiwan: A Change is Gonna Come.
Chinese Tourism Companies Should Turn from Local to Global Investments.
Where the Wealthy Stay in Asia.
 Latest News  (Click title to read article)
Global corporate bookings set new growth record
Thursday, 23rd May 2013

Kempinski reflags the Gran Meliá Hotel Shanghai
Thursday, 23rd May 2013

ONYX to operate property on Bali
Thursday, 23rd May 2013

Banyan Tree opens the first spa in northern China
Thursday, 23rd May 2013

Global factors are strong drivers of Asia hotels revenues
Wednesday, 22nd May 2013
 Latest Articles  (Click title to read)
How Can I Help You?
Thursday, 23rd May 2013

A Restaurateur’s Guide to Successful Digital Marketing
Thursday, 23rd May 2013

3 Ways To Manage Your Recruitment Software
Thursday, 23rd May 2013

Who Are Next Generation of Luxury Travelers?
Wednesday, 22nd May 2013

Faced With Overload, a Need to Find Focus
Wednesday, 22nd May 2013
 Most Read Articles  (Click title to read)
The Emotions of Hospitality
Global Update: Who's Where and Doing What - Feb 2013
A Blueprint to SEO Success
Luxury Hotels Use 'Scent Memory' to Lure Guests
How to Leverage the Big Picture: A Snapshot of Visual Social Media

© Copyright 4Hoteliers 2001-2013 ~ unless stated otherwise, all rights reserved.
You can read more about 4Hoteliers and our company here

Use of this web site is subject to our
terms & conditions of service and privacy policy