Reprimanding is a Waste of Time.
By Alan Fairweather
Thursday, 6th December 2012 | |
 Have you ever been reprimanded by a teacher, or your parents or perhaps your boss; I’m sure you must have been at some time unless you’re a real angel!.
How did you feel?
When I ask managers on my learning events I get answers such as:
I felt
- Embarrassed
- Bad
- De-motivated
- Hurt
- Stupid
- Angry
- Annoyed
- And several other negative feelings.
Sometimes I hear; ‘I will never do that again!’ And then they go on to say; ‘But I don’t want to work for that manager.’
Why is reprimanding a waste of time?
It’s a one-way process. It’s all about the person giving the reprimand, not about resolving what the reprimand is all about.
It de-motivates the employee. It de-motivates the rest of the team, if they are aware of it. It’s bad for morale, it’s bad for customer service, and it’s bad for sales.
And how does the manager feel? Most managers don’t like having to reprimand someone, they don’t feel good about it, and resultantly it’s stressful for them.
Managers who reprimand also spend a lot more time replacing employees who leave.
Reprimanding is a complete waste of time and energy.
 What’s the alternative?
Coaching is about finding out the cause of poor performance or behaviour and discussing with the team member about how to put it right.
It’s about behaviour you’re not happy with.
Behavior that will stop you achieving your outcomes
This is not some softly-softly approach; it’s being very clear about what you’ve seen, heard or been made aware of.
It’s about listening to what the employee has to say, gaining commitment to change, and agreeing positive action to make it happen.
What are the consequences?
- The employee feels good
- More productive behavior
- The employee knows what’s expected
- They are motivated to change
- They know you care
- It ensures a happy, engaged and motivated team
- And a happy and engaged team means more customers, clients or guests; more sales and more profits.
Alan Fairweather, “The Motivation Doctor,” is an International Speaker, Best Selling Author and Sales Growth Expert. He will reveal how to – motivate your customers, motivate your team and motivate yourself!
For the past seventeen years, he’s been developing the talents of Managers, Sales and Customer Service people, and turning them into consistent top performers.
Alan is a specialist in the Banking, Financial Services, Retail, Real Estate, Telecommunications, and Hospitality Industries. His inspirational and entertaining, seminars are delivered in the UK, Singapore, Indonesia and Vietnam.
www.managedifficultpeople.com
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