Return to our Home page Search
Click here for the hotel and hospitality news from around the globe Hotel, Travel and Hospitality Articles Videos and in-depth Interviews
CONCIERGE DESK
Read more now
Read more now
Read more now
Making Training a Good Investment.
By Kevin Dwyer
Tuesday, 24th July 2012
 

Maximising the return on investment of training is dependent largely on the degree in which the learning gained during training is transferred back to the day-to-day workplace.

Training is much more than formal classroom training. The Centre for Creative Leadership (2011), developed a model for leadership development, which they labelled 70:20:10:

  • 70% challenging assignments
  • 20% developmental relationships
  • 10% coursework and training
4Hoteliers Image Library

Figure 1: Optimum training blend for leadership development

Whilst the model is specifically researched for the topic of leadership development the general thrust is supported by other research for general training which, on average, suggest a ratio of around 30% of formal training for 70% of informal training.

Within the bounds of this considered optimum blend of training modes, organisations can enhance the probability of getting a solid return on their training investment by including taking heed of five elements of training model design.

The first element is to consider the ability of learners to learn. You may find it is of advantage to begin a training programme by preparing your people to learn. As Michelle Linton says in her article, “…you as a manager also have responsibility in getting your staff to their development peak to achieve an acceptable ROI from attending the training”. Designing training to match their learning styles in combination with ensuring your staff have the ability to learn maximises transfer of learning to the workplace.

4Hoteliers Image Library

Ensuring learners have the motivation to learn is as important as ensuring they have the ability to learn. Motivation to learn generally peaks when the learning offered has a direct link to learner’s career aspirations or their interests. Don’t send learners on training courses which have no connections to their career aspirations or interests.

4Hoteliers Image Library

Most training design improves skills by learning underpinning knowledge and practicing the application of that knowledge. Understanding learner’s interests and matching their skill development to those interests is the most effective way of improving the motivation of learners to learn. In doing so, you will almost certainly unlock career aspirations which will motivate them too.

4Hoteliers Image Library

Learners returning to the workplace prevented from practicing their new skills or apply their new knowledge by means of indifference from their colleagues or supervisor are most unlikely to transfer their learning to the workplace. Learners must be supported by their peers in the workplace to have a high probability of transferring learning back to the workplace.

4Hoteliers Image Library

Contact Kevin by email at kevin.dwyer@changefactory.com.au or via phone on +61 (0)408 508 490

www.changefactory.com.au

Advertise with 4Hoteliers.com ...[Click for More]

~ Important Notice ~
Articles appearing here contain copyright material. They are meant for your personal use and may not be reproduced or redistributed. While 4Hoteliers makes every effort to ensure accuracy, we can not be held responsible for the content nor the views expressed, which may not necessarily be those of either the original author or 4Hoteliers or its agents.

 Related Articles  (Click title to read)
Creative Strategies for Maintaining Training Quality without Busting the Budget.
Walk in your Customers Shoes.
Sales Training Tips from the Trenches.
Exceptional Customer Service is Not Complicated.
 Latest News  (Click title to read article)
Global corporate bookings set new growth record
Thursday, 23rd May 2013

Kempinski reflags the Gran Meliá Hotel Shanghai
Thursday, 23rd May 2013

ONYX to operate property on Bali
Thursday, 23rd May 2013

Banyan Tree opens the first spa in northern China
Thursday, 23rd May 2013

Global factors are strong drivers of Asia hotels revenues
Wednesday, 22nd May 2013
 Latest Articles  (Click title to read)
How Can I Help You?
Thursday, 23rd May 2013

A Restaurateur’s Guide to Successful Digital Marketing
Thursday, 23rd May 2013

3 Ways To Manage Your Recruitment Software
Thursday, 23rd May 2013

Who Are Next Generation of Luxury Travelers?
Wednesday, 22nd May 2013

Faced With Overload, a Need to Find Focus
Wednesday, 22nd May 2013
 Most Read Articles  (Click title to read)
The Emotions of Hospitality
Global Update: Who's Where and Doing What - Feb 2013
A Blueprint to SEO Success
Luxury Hotels Use 'Scent Memory' to Lure Guests
How to Leverage the Big Picture: A Snapshot of Visual Social Media

© Copyright 4Hoteliers 2001-2013 ~ unless stated otherwise, all rights reserved.
You can read more about 4Hoteliers and our company here

Use of this web site is subject to our
terms & conditions of service and privacy policy