Return to our Home page Search
Click here for the hotel and hospitality news from around the globe Hotel, Travel and Hospitality Articles Videos and in-depth Interviews
CONCIERGE DESK
Read more now
Read more now
Read more now
Sales: The World's Oldest Profession.
By Vijay Dandapani
Tuesday, 8th May 2012
 

The saw about the world's oldest profession being prostitution is arguably false given that sales of any number of essential human needs from basic food to clothing certainly preceded it.

Yet the idea of teaching sales is greeted with almost as much opprobrium as that accorded for peddlers of vice particularly in business schools. One MBA program that sets itself apart with sales at its core is the Acton School of Business in Austin, Texas.

Inc. magazine recently profiled Acton's in a feature headlined "Texas Business School Teaching Door-to-Door Sales". While the highly regarded one year MBA program is focused on entrepreneurship every year following winter break there is a "Sales Challenge--a three-day competition in which students go door to door to see which team can sell the most children's dictionaries."

It is a task that the students quickly find out to be anything but child's play with one student describing the assignment as "frightening".  Unhelpfully, the books are 50% higher than on Amazon and in a digital age and viewed by most as obsolescent.  Yet the school's focus is the pitch, figuring that the ability to sell to total strangers lies is a core skill for successful business folks.

Along the foregoing lines, the Financial Times also ran a two-part series on Sales with the first entitled Selling deserves a corner office followed by Portrait of a perfect salesman. The first part laments the absence of sales in curricula in B-schools and points out how many "well-educated" business people are clueless about one of the most vital functions of a business: the means by which revenue is generated.

The author notes that the US seems to have a bipolar approach to sales regarding it either as virtuous or vile. Among the leading examples of the former is Jeffrey Immelt, the CEO of General Electric who started life as a salesman while the latter is the fictitious Willy Loman from Arthur Miller's play "the death of a salesman".

In the second part, the FT article exemplifies a perfect salesman with his/her attributes. These include humility and flexibility (the ability to change gears depending on the customer) besides perserverance using a combinaton of charm and bullying.

The piece also cites the example of legendary salesforce.com where by "applying new technology to old-fashioned sales problems and not forgetting that this remains a human activity" the company "represents a new kind of sales culture. Neither hard nor soft, it (Salesforce) relies on transparent information and co-operation."

It closes with Apple as an example of how a firm uses teachers instead of sharks in sales. Most importantly, Apple recognized that their "geniuses" (retail employees) who all were converts sold out of enthusiasm, not just for commission.

Vijay is Chief Operating Officer and part-founder of Apple Core Hotels- a chain of 5 midtown Manhattan hotels offering value and comfort in the heart of the city.Member of the board of Directors - Hotel Association of New York.

www.vijaydandapani.com

Advertise with 4Hoteliers.com ...[Click for More]

~ Important Notice ~
Articles appearing here contain copyright material. They are meant for your personal use and may not be reproduced or redistributed. While 4Hoteliers makes every effort to ensure accuracy, we can not be held responsible for the content nor the views expressed, which may not necessarily be those of either the original author or 4Hoteliers or its agents.

 Related Articles  (Click title to read)
Winning Combination Increases Customer Loyalty and Revenues.
Destination Marketing: Positioning of Ho Chi Minh City as a MICE Destination.
A 'Love or Hate' Employment Relationship - How Do Your Employees Feel?
Growth Strategies What can Work in Emerging Markets?
 Latest News  (Click title to read article)
Global factors are strong drivers of Asia hotels revenues
Wednesday, 22nd May 2013

Survey finds marketers are operationally proficient but strategically stalled
Wednesday, 22nd May 2013

Japan: Hotel trading and investment market likely to exhibit further improvements
Wednesday, 22nd May 2013

News from around the EMEA region, May 22
Wednesday, 22nd May 2013

Smartphone and tablets prompt mobile rethink
Tuesday, 21st May 2013
 Latest Articles  (Click title to read)
Who Are Next Generation of Luxury Travelers?
Wednesday, 22nd May 2013

Faced With Overload, a Need to Find Focus
Wednesday, 22nd May 2013

When Strategic Focus Goes Wrong
Wednesday, 22nd May 2013

Hidden Fees: Theft in Plain Sight?
Tuesday, 21st May 2013

A Day in the Life of a Hotel Opening
Tuesday, 21st May 2013
 Most Read Articles  (Click title to read)
The Emotions of Hospitality
Global Update: Who's Where and Doing What - Feb 2013
A Blueprint to SEO Success
Luxury Hotels Use 'Scent Memory' to Lure Guests
How to Leverage the Big Picture: A Snapshot of Visual Social Media

© Copyright 4Hoteliers 2001-2013 ~ unless stated otherwise, all rights reserved.
You can read more about 4Hoteliers and our company here

Use of this web site is subject to our
terms & conditions of service and privacy policy