|Automation to Replace Hotels' Manual Channel Management.|
Web in Travel
Monday, 13th February 2012
A key focus for hoteliers around the world in 2012 will be the integration of their online distribution with their Property Management Systems (PMS) and Revenue Management Systems (RMS) to make their online reach faster, simpler and more powerful.
Forecasting trends for the online distribution of hotel rooms in 2012, SiteMinder says many accommodation providers will switch their channel management strategy from the "legacy" manual channel management products of yesterday to technologies capable of providing fully automated, two- way, seamless integration between online booking channels and their PMS, CRS or RMS systems.
This would help hotels gain an upper hand in what has become a complex and "cut throat" marketplace on the net, said David Williams, SiteMinderís general manager for sales and marketing (pictured right)
"As integrated channel management solutions become mainstream this year, hotels will benefit from broader distribution reach and streamlined automated business processes that, together, result in higher revenues, lower costs of acquisition and a healthier bottom line," he added.
This year will also see an emergence and recognition of new, exciting and easily accessible distribution options such as social media sites, mobile and group buying consumer sites like Groupon to keep them ahead of their competitors.