The Ripple Effect. By John Boe Monday, 29th November 2010
We have all had the experience of throwing a stone in a pond and watching the waves ripple across the surface in ever expanding, concentric circles.
Just as a ripple hits the shoreline, your reputation for the quality and quantity of service you render, precedes you in your marketplace. Whether you're aware of it or not, there's an active "word-of-mouth campaign" going on about you in your community. So the real question isn't whether or not people are talking about you, but more importantly, what are they saying?
Consumer surveys consistently underscore the importance of impeccable business ethics and professional character traits as key considerations when selecting a salesperson. Among the most sought after character traits are personal integrity, reliability, trustworthiness, competency, responsiveness and confidentiality. Interestingly enough, these priceless character traits that build a reputation, cost nothing more than a personal commitment to develop.
What's your ripple effect? Short of taking your own survey, how can you best measure your ripple effect? The good news is these statistics already exist and are measured through your repeat business and the number of referrals you receive.
The best way to generate a positive ripple effect among your customers is to make a deliberate effort to increase the quality and quantity of the service you render. Unfortunately, shortsighted salespeople view customer service as an administrative burden and are typically slow to respond to customer requests… what kind of ripple effect are they producing?
Testimonials are an excellent way to harness the power of your positive ripple effect. When a client goes out of his or her way to compliment you on the quality of the service you rendered, that's the perfect time to ask for a written testimonial. It has been my experience that customers are not only willing to give you a testimonial, but often eager to help you out. If you aren't in the habit of using testimonials during your sales presentation, I strongly suggest you consider incorporating them. A sincerely written testimonial is unbelievably powerful and persuasive when used during your closing presentation.
As a salesperson, your professional reputation is the single most important asset you possess and should never be taken for granted. In fact, it's fair to say that your reputation alone will either make or break your sales career and has a direct influence on your career advancement and income potential. Reputations are created over a lifetime, but can be destroyed in a moment. Take time right now to write down a list of things you can do to increase your ripple effect!
"Whoever renders service to many puts himself in line for greatness - great wealth, great return, great satisfaction, and great reputation." - Jim Rohn
John Boe presents a wide variety of motivational and sales-oriented keynotes and seminar programs for sales meetings and conventions. John is a nationally recognized sales trainer and business motivational speaker with an impeccable track record in the meeting industry. To have John speak at your next event, visit www.johnboe.com or call 937-299-9001. Free Newsletter available on website.
~ Important Notice ~ Articles appearing on 4Hoteliers contain copyright material. They are meant for your personal use and may not be reproduced or redistributed. While 4Hoteliers makes every effort to ensure accuracy, we can not be held responsible for the content nor the views expressed, which may not necessarily be those of either the original author or 4Hoteliers or its agents.