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Global Newsletter: July 12. ~ Click title to read the article
Wednesday, 12th July 2017

TODAY: Monitoring of pricing practices of OTAs, KLMs Care Tag & shopping habits.

Hotel online booking: monitoring of pricing practices of online travel agents.

Further to the ECN Report published on 6 April 2017, and one key finding that many hotels were not aware that and Expedia no longer enforce ‘wide’ parity clauses or of what this means for hotels’ ability to differentiate their prices across OTAs, the CMA is taking steps to raise awareness among UK hotels of the changes.

KLM develops smart Care Tag that assists travelers in Amsterdam.

KLM Royal Dutch Airlines offers passengers who visit Amsterdam in September a handy gadget: the KLM Care Tag, the smart audio luggage tag automatically provides visitors with location based verbal tips on how to traverse the city.

IHG expands footprint in Africa.

InterContinental Hotels Group announced the opening of its new Holiday Inn® in Mutare, Zimbabwe, the franchised property, owned by African Sun Limited, features 96 rooms, an outdoor pool and a meeting room capable of seating 250 people.

Motivations, mindsets and shopping habits of travelers from eight countries.

At least 50 percent of travelers are undecided on a destination and are looking for help and inspiration during the planning and booking process, and more than 65 percent of travelers said they are influenced by informative content from travel brands or destinations.

Online travel agencies (OTAs) and search engines are leading resources during the planning phase, and 44 percent or more travelers booked their trip on an OTA.

Featured Articles....

Top Metasearch FAQs.
Our friends at Koddi know a thing or two about metasearch - and, most importantly, they know what hoteliers want to know about metasearch.

They've put together a guide to the top meta FAQs - with pictures!

Travel Brands Falling Short in Chatbot Deployment.
While 93% of the surveyed airlines have a Facebook page, and 81% a Messenger link, only 38% of the 206 contacted responded to researchers’ messages, with a third of those contacted taking at least a week to reply.

Letter from Madrid: Humans Must Do What Technology Cannot.
We arrived in Madrid on a Sunday, the last day of the Gay Pride weekend in which we were told two million people descended on the city, Across from the Westin Palace, a protest was being staged.

The hotel doorman shrugged his shoulders when I asked what they were protesting about. “Happens all the time,” he said.

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