Just like the media business, when things are hopping, it's good for the hotel business, the travel industry thrives on change, action and excitement and if you follow the top level results of Google Analytics - it reads like a hotel marketing plan.

The bigger the news the more viewers / readers - the bigger the events, conventions, deals, or attendance the more hotel guests.

We need action and people on the move and 2017 promises to have "huge" events, changes, challenges, and opportunities.

The pundits are focused on the percentage of change in occupancy and RevPAR, and they are right. This matters a lot when we want to understand growth. My good friend Mark Woodworth, Executive Vice President with CBRE tells us, "Flat is the new normal." I agree, however, that is not so bad if we are in our down cycle. What if this is the worst it will get? What if the optimists are right and we are going to have a great year?

Well, the truth is we really don't know. What we do know is that action creates demand and that means room nights. We know 2017 is going to be a year full of people on the move and that means heads in beds.

When planning the strategies to capture the most demand possible, think like the disruptors. The founders of Airbnb did not create demand; they used talent to figure out how to anticipate the needs of the traveling public. The challenge is to THINK about the customer solution, KNOW who your target market is and what they DESIRE, and perfect your message and methods to connect with that specific market. Find your "point of difference" and use that to attract the new buyers.

This may sound like a Marketing 101class (I do teach Hotel Management at Georgia State University), so forgive sounding like your former college professor with this basic message. However, don't dismiss it. We can all use a bit of spring training and a refresher.

Don't look at the cycle to solve your problem or serve as your excuse. You have heard that with new demand comes new supply and it is confirmed the new supply is coming. So stay away from the cycle discussion to gain market share. Rather, focus on what you can control. Set your resources and goals to find a way to "steal" or earn that market share, that will have a meaningful impact and create the win.

What if you challenged your team to enable innovation and creativity as the keys to your plan for 2017? Assume that the demand for next year is there and that it's going to be very strong. Ask the team to find a way to beat the competition and uncover the opportunities We know others have done it; the take is there. Demand is booming for those who seek it.

The challenge is being the leader to make it happen. My prediction for 2017 is those who focus on TIME, TALENT and TECHNOLOGY will win. So be the one who has the strategic plan centered on building talent, using your time wisely and optimizing technology to meet your goals. You will come out on top.

It may be a good thing to be the disruptor if it will encourage innovation and achieve new results. Explore the opportunities and look for the market that is not being served (or served well) and set a new level of excellence.

ABOUT PAUL BRESLIN

Paul Breslin, Managing Director of the Atlanta office of Horwath HTL, is a 35-­-year veteran of the hospitality industry. His background within the industry is all encompassing, with extensive experience in hotel operations, development and asset management with major branded hotels as well as independent and smaller luxury hotels. He is a member of the prestigious International Society of Hospitality Consultants and the Hotel Asset Managers Association. He is a Certified Hotel Administrator by the Educational Institute of AHLA. Paul is a founding member and immediate past president of the Atlanta Hospitality Alliance, and currently serves on its Board. Paul also serves on the Governmental Affairs Committee of Georgia Hotel & Lodging Association. pbreslin@horwathhtl.com

ABOUT HORWATH HTL

Horwath HTL (Hotels Tourism and Leisure) is the world's largest and most experienced hotel, tourism and leisure-consulting brand, with 45 offices in 39 countries. Horwath HTL is a member of Crowe Horwath International, a professional association of accounting and management consulting firms founded in New York in 1915, currently ranked among the top ten international professional service groups with offices in 586 cities in 108 countries.

www.horwathhtl.us